Technical Project Manager
About Upsun (formerly Platform.sh )
Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get:
- Predictable performance, even at scale
- Secure, compliant environments by default
- Real-time observability and profiling built in
- Cloning, configuration, and provisioning in seconds
- AI-ready features that plug directly into your stack
The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation.
Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum.
What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.
Our values:
🌿 We make a positive impact.
✨ We aim for the stars.
💚 We care for each other.
Impact of a Technical Project Manager
As a Technical Project Manager for Site Reliability Engineering (SRE), you will serve as the essential operational bridge between our engineering teams and one of our major enterprise partners. Operating at the intersection of fast-moving infrastructure delivery and structured customer communications, you will translate enterprise requests into clear, actionable technical initiatives, track commitments through completion, and insulate SRE engineers from routine meeting overhead. Your work directly builds account trust, ensuring critical reliability projects ship smoothly while establishing practical, lightweight project management foundations across our growing SRE organization.
What to expect
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Own partner communications: Serve as the primary coordination point for our strategic partner, leading regular status updates, managing expectations, and keeping issue trackers (Jira/Linear) accurately synced.
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Translate & coordinate technical work: Break down customer requests and post-incident follow-ups into clear, prioritized tasks for SRE, Security, and Product teams.
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Drive operational visibility: Track project milestones, identify cross-team dependencies, and flag delivery risks early across infrastructure, monitoring, and capacity planning initiatives.
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Unblock engineering teams: Protect SRE focus time by handling routine stakeholder meetings, project administration, and ticket follow-through.
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Evolve internal workflows: Help establish flexible, pragmatic project tracking practices that fit our environment and the team frameworks.
What you bring
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Cross-functional project experience: 3+ years managing technical projects, program coordination, or customer delivery in software, cloud infrastructure, or DevOps environments.
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Adaptive stakeholder management: Proven ability to balance the structured, formal expectations of corporate enterprise clients with the fluid, fast-moving environment of a scale-up.
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Foundational technical literacy: Comfortable speaking the language of cloud infrastructure, web hosting, Linux, and containers to accurately convey project status without needing to make technical design decisions.
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Pragmatic execution: Comfortable navigating ambiguity, establishing clarity from fragmented requests, and creating accountability without over-engineering processes.
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Excellent written and verbal communication: Confidence communicating effectively with enterprise custom