Technical Program Manager

Technical Program Manager • São Paulo Brasil

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Senior Technical Program Manager

Location: Fully remote from Brazil

.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

About the Role

As a Senior Technical Program Manager , you’ll serve as the connective tissue between strategy and execution for three cross-functional software development teams. You’ll optimize delivery processes, align engineering output with product priorities, and balance high-level roadmaps with detailed execution.

Responsibilities

- Manage the execution lifecycle for three cross-functional software development teams

- Align engineering deliverables with product requirements, priorities, and roadmaps

- Identify, track, and mitigate cross-team risks, blockers, and dependencies

- Schedule and facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, backlog grooming, and demos

- Use retrospectives and delivery metrics to improve team velocity, quality, and predictability

- Own JIRA board configuration, workflows, automation, reporting, and data hygiene

- Develop standardized dashboards, burndown charts, velocity reports, and work-in-progress tracking

- Lead the triage of incoming bugs and feature requests, ensuring timely evaluation and routing

- Partner with Product Managers to prioritize and maintain actionable, high-value backlogs

- Translate technical progress, risks, and dependencies into clear stakeholder updates

- Serve as the primary point of contact for project health, resource allocation, and delivery timelines

- Define, document, standardize, and enforce delivery and governance processes across teams

- Support SOC 2 Type I and Type II compliance through effective process controls and governance documentation

- Other duties as assigned

About You

Qualifications & Skills

- Demonstrated experience overseeing multiple software engineering teams simultaneously

- Strong understanding of the software development life cycle and the technical fluency to engage effectively with engineers

- Advanced expertise in JIRA and Confluence, including custom workflows, JQL, automation, dashboards, and reporting

- Deep experience applying and standardizing Scrum, Kanban, or Scrumban practices across multiple teams

- Proven experience with SOC 2 Type I and Type II compliance and governance documentation

- Ability to distinguish technical challenges from process-related blockers

- Demonstrated ability to define, document, implement, and enforce scalable processes

- Exceptional organizational, prioritization, risk-management, and communication skills

- Strong social intelligence and the ability to build consensus among diverse stakeholders without direct authority

#LI-Remote

#LI-VM1

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

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Afghanistan (+93)

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Åland Islands (+358)

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Albania (+355)

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Algeria (+213)

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American Samoa (+1684)

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Andorra (+376)

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Angola (+244)

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Anguilla (+1264)

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Antarctica (+672)

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Antigua and Barbuda (+1268)

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Argentina (+54)

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Armenia (+374)

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Aruba (+297)

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Australia (+61)

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Austria (+43)

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Azerbaijan (+994)

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Bahamas (+1242)

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Bahrain (+973)

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Bangladesh (+880)

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Barbados (+1246)

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Belarus (+375)

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Belgium (+32)

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Belize (+501)

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Benin (+229)

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Bermuda (+1441)

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Bhutan (+975)

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Bolivia, Plurinational State of bolivia (+591)

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Bonaire (+599)

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Bosnia and Herzegovina (+387)

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Botswana (+267)

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Bouvet Island (+47)

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Brazil (+55)

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British Indian Ocean Territory (+246)

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Brunei Darussalam (+673)

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Bulgaria (+359)

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Burkina Faso (+226)

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Burundi (+257)

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Cambodia (+855)

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Cameroon (+237)

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Canada (+1)

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Cape Verde (+238)

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Cayman Islands (+345)

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Central African Republic (+236)

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Chad (+235)

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Chile (+56)

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China (+86)

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Christmas Island (+61)

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Cocos (Keeling) Islands (+61)

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Colombia (+57)

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Comoros (+269)

-

Congo (+242)

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Congo, The Democratic Republic of the Congo (+243)

-

Cook Islands (+682)

-

Costa Rica (+506)

-

Cote d'Ivoire (+225)

-

Croatia (+385)

-

Cuba (+53)

-

Curaçao (+599)

-

Cyprus (+357)

-

Czech Republic (+420)

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Denmark (+45)

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Djibouti (+253)

-

Dominica (+1767)

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Dominican Republic (+1849)

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Ecuador (+593)

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Egypt (+20)

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El Salvador (+503)

-

Equatorial Guinea (+240)

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Eritrea (+291)

-

Estonia (+372)

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Ethiopia (+251)

-

Falkland Islands (Malvinas) (+500)

-

Faroe Islands (+298)

-

Fiji (+679)

-

Finland (+358)

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France (+33)

-

French Guiana (+594)

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French Polynesia (+689)

-

French Southern Territories (+262)

-

Gabon (+241)

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Gambia (+220)

-

Georgia (+995)

-

Germany (+49)

-

Ghana (+233)

-

Gibraltar (+350)

-

Greece (+30)

-

Greenland (+299)

-

Grenada (+1473)

-

Guadeloupe (+590)

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Guam (+1671)

-

Guatemala (+502)

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Guernsey (+44)

-

Guinea (+224)

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Guinea-Bissau (+245)

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Guyana (+592)

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Haiti (+509)

-

Heard Island and Mcdonald Islands (+672)

-

Holy See (Vatican City State) (+379)

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Honduras (+504)

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Hong Kong (+852)

-

Hungary (+36)

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Iceland (+354)

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India (+91)

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Indonesia (+62)

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Iran, Islamic Republic of Persian Gulf (+98)

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Iraq (+964)

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Ireland (+353)

-

Isle of Man (+44)

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Israel (+972)

-

Italy (+39)

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Jamaica (+1876)

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Japan (+81)

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Jersey (+44)

-

Jordan (+962)

-

Kazakhstan (+7)

-

Kenya (+254)

-

Kiribati (+686)

-

Korea, Democratic People's Republic of Korea (+850)

-

Korea, Republic of South Korea (+82)

-

Kosovo (+383)

-

Kuwait (+965)

-

Kyrgyzstan (+996)

-

Laos (+856)

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Latvia (+371)

-

Lebanon (+961)

-

Lesotho (+266)

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Liberia (+231)

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Libyan Arab Jamahiriya (+218)

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Liechtenstein (+423)

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Lithuania (+370)

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Luxembourg (+352)

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Macao (+853)

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Macedonia (+389)

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Madagascar (+261)

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Malawi (+265)

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Malaysia (+60)

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Maldives (+960)

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Mali (+223)

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Malta (+356)

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Marshall Islands (+692)

-

Martinique (+596)

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Mauritania (+222)

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Mauritius (+230)

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Mayotte (+262)

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Mexico (+52)

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Micronesia, Federated States of Micronesia (+691)

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Moldova (+373)

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Monaco (+377)

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Mongolia (+976)

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Montenegro (+382)

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Montserrat (+1664)

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Morocco (+212)

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Mozambique (+258)

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Myanmar (+95)

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Namibia (+264)

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Nauru (+674)

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Nepal (+977)

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Netherlands (+31)

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New Caledonia (+687)

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New Zealand (+64)

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Nicaragua (+505)

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Niger (+227)

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Nigeria (+234)

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Niue (+683)

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Norfolk Island (+672)

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Northern Mariana Islands (+1670)

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Norway (+47)

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Oman (+968)

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Pakistan (+92)

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Palau (+680)

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Palestinian Territory, Occupied (+970)

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Panama (+507)

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Papua New Guinea (+675)

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Paraguay (+595)

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Peru (+51)

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Philippines (+63)

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Pitcairn (+64)

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Poland (+48)

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Portugal (+351)

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Puerto Rico (+1939)

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Qatar (+974)

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Romania (+40)

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Russia (+7)

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Rwanda (+250)

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Reunion (+262)

-

Saba (+599)

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Saint Barthelemy (+590)

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Saint Helena, Ascension and Tristan Da Cunha (+290)

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Saint Kitts and Nevis (+1869)

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Saint Lucia (+1758)

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Saint Martin (+590)

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Saint Pierre and Miquelon (+508)

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Saint Vincent and the Grenadines (+1784)

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Samoa (+685)

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San Marino (+378)

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Sao Tome and Principe (+239)

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Saudi Arabia (+966)

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Senegal (+221)

-

Serbia (+381)

-

Seychelles (+248)

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Sierra Leone (+232)

-

Singapore (+65)

-

Sint Eustatius (+599)

-

Sint Maarten (+721)

-

Slovakia (+421)

-

Slovenia (+386)

-

Solomon Islands (+677)

-

Somalia (+252)

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South Africa (+27)

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South Sudan (+211)

-

South Georgia and the South Sandwich Islands (+500)

-

Spain (+34)

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Sri Lanka (+94)

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Sudan (+249)

-

Suriname (+597)

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Svalbard and Jan Mayen (+47)

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Swaziland (+268)

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Sweden (+46)

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Switzerland (+41)

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Syrian Arab Republic (+963)

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Taiwan (+886)

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Tajikistan (+992)

-

Tanzania, United Republic of Tanzania (+255)

-

Thailand (+66)

-

Timor-Leste (+670)

-

Togo (+228)

-

Tokelau (+690)

-

Tonga (+676)

-

Trinidad and Tobago (+1868)

-

Tunisia (+216)

-

Turkey (+90)

-

Turkmenistan (+993)

-

Turks and Caicos Islands (+1649)

-

Tuvalu (+688)

-

Uganda (+256)

-

Ukraine (+380)

-

United Arab Emirates (+971)

-

United Kingdom (+44)

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United States (+1)

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Uruguay (+598)

-

Uzbekistan (+998)

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Vanuatu (+678)

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Venezuela, Bolivarian Republic of Venezuela (+58)

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Vietnam (+84)

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Virgin Islands, British (+1284)

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Virgin Islands, U.S. (+1340)

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Wallis and Futuna (+681)

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Yemen (+967)

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Zambia (+260)

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Zimbabwe (+263)

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A2

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Could you please share your monthly salary expectations in BRL? Please note that this is a CLT employment contract.*

How many years of experience in Technical Program Management or software development?*

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5+

How many years of experience in Technical Program Management or software development?*

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0 - 2

-

3 - 4

-

5+

Jira Configuration & Standardization Across Teams*

Please select a value

A. Standard end-user; creates tickets, updates statuses, and uses basic search/filters (JQL).

B. Configures custom workflows, fields, permissions, and dashboards for single teams.

C. Standardizes multi-project spaces, portfolio roadmaps, and cross-team automations at scale.

D. Enterprise admin; integrates Jira with external CI/CD toolchains and builds custom API scripts.

Jira Configuration & Standardization Across Teams*

-

A. Standard end-user; creates tickets, updates statuses, and uses basic search/filters (JQL).

-

B. Configures custom workflows, fields, permissions, and dashboards for single teams.

-

C. Standardizes multi-project spaces, portfolio roadmaps, and cross-team automations at scale.

-

D. Enterprise admin; integrates Jira with external CI/CD toolchains and builds custom API scripts.

Technical Background as a Software Developer*

Please select a value

A. Conceptual understanding of code and Git, but minimal or no professional production coding experience.

B. Can read code, review PRs, and engage in architectural discussions.

C. Experienced in system design, CI/CD, APIs, and evaluating technical tradeoffs.

D. Deeply understands distributed systems, tech debt, and complex system design.

Technical Background as a Software Developer*

-

A. Conceptual understanding of code and Git, but minimal or no professional production coding experience.

-

B. Can read code, review PRs, and engage in architectural discussions.

-

C. Experienced in system design, CI/CD, APIs, and evaluating technical tradeoffs.

-

D. Deeply understands distributed systems, tech debt, and complex system design.

Managing & Tracking Engineering Metrics*

Please select a value

A. Tracks simple team metrics like velocity, burndown, and bug counts via standard charts.

B. Analyzes cycle times and sprint health to remove team bottlenecks and report status to leadership.

C. Leverages DORA metrics (Deployment Frequency, MTTR, etc.) to optimize delivery pipelines and predictability.

D. Uses predictive forecasting models across portfolios, tying engineering telemetry directly to business OKRs.

Managing & Tracking Engineering Metrics*

-

A. Tracks simple team metrics like velocity, burndown, and bug counts via standard charts.

-

B. Analyzes cycle times and sprint health to remove team bottlenecks and report status to leadership.

-

C. Leverages DORA metrics (Deployment Frequency, MTTR, etc.) to optimize delivery pipelines and predictability.

-

D. Uses predictive forecasting models across portfolios, tying engineering telemetry directly to business OKRs.

Which of the following Agile methodologies do you have hands-on experience with?*

Please select a value

Scrum

Kanban

Scrumban

Lean

other

Which of the following Agile methodologies do you have hands-on experience with?*

-

Scrum

-

Kanban

-

Scrumban

-

Lean

-

other

How would you rate your experience defining and documenting Software Development Lifecycle (SDLC) processes to achieve SOC 2 Type 1 compliance (design of controls)?*

Please select a value

A. Follows established SDLC guidelines; little to no experience drafting compliance documentation or preparing for a Type 1 audit.

B. Has assisted in drafting PR or deployment guidelines and gathered sample artifacts to demonstrate baseline control design.

C. Has authored full SOC 2-compliant SDLC policies from scratch and directly worked with auditors to successfully complete a Type 1 audit snapshot.

D. Has architected enterprise-wide SDLC governance frameworks from scratch, repeatedly leading organizations through initial SOC 2 Type 1 readiness and successful audits.

How would you rate your experience defining and documenting Software Development Lifecycle (SDLC) processes to achieve SOC 2 Type 1 compliance (design of controls)?*

-

A. Follows established SDLC guidelines; little to no experience drafting compliance documentation or preparing for a Type 1 audit.

-

B. Has assisted in drafting PR or deployment guidelines and gathered sample artifacts to demonstrate baseline control design.

-

C. Has authored full SOC 2-compliant SDLC policies from scratch and directly worked with auditors to successfully complete a Type 1 audit snapshot.

-

D. Has architected enterprise-wide SDLC governance frameworks from scratch, repeatedly leading organizations through initial SOC 2 Type 1 readiness and successful audits.

How would you rate your experience defining, maintaining, and documenting SDLC processes to support continuous SOC 2 Type 2 compliance (operational effectiveness over time)?*

Please select a value

A. Follows standard operating procedures; little to no experience maintaining audit trails or collecting recurring evidence during an observation window.

B. Has written PR/deployment policies and regularly gathered continuous compliance evidence (e.g., access reviews, change approvals) for Type 2 audits.

C. Has designed automated evidence collection for SDLC workflows and directly managed auditor relationships to achieve and maintain SOC 2 Type 2 certification.

D. Has built organization-wide continuous compliance frameworks, maintained multi-year Type 2 certifications without major exceptions, and integrated compliance directly into developer CI/CD workflows.

How would you rate your experience defining, maintaining, and documenting SDLC processes to support continuous SOC 2 Type 2 compliance (operational effectiveness over time)?*

-

A. Follows standard operating procedures; little to no experience maintaining audit trails or collecting recurring evidence during an observation window.

-

B. Has written PR/deployment policies and regularly gathered continuous compliance evidence (e.g., access reviews, change approvals) for Type 2 audits.

-

C. Has designed automated evidence collection for SDLC workflows and directly managed auditor relationships to achieve and maintain SOC 2 Type 2 certification.

-

D. Has built organization-wide continuous compliance frameworks, maintained multi-year Type 2 certifications without major exceptions, and integrated compliance directly into developer CI/CD workflows.

Where are you currently living?*

Brazil

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