Technical Customer Success Manager

Hi! I'm Paula , the Head of Customer Success at Modash.

I'm looking for a Technical Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know.
Background & reason for hiring

The Success team has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We're hiring a new Technical Customer Success Manager based in Europe so every customer gets the attention and support they deserve as we grow.

We already have three Customer Success Managers in Europe: Maris (platform), Marta (platform) and Georg (Technical). We also have four other Customer Success Managers in Canada. You'll join a tight-knit team that takes ownership seriously and cares about the people we work with.
Scope of the role & what you'll actually do

This is a deeply strategic role. You'll learn each customer's business as if it were your own. Your job is simple to explain and hard to do well: be a partner to our customers as they build their own product on top of our creator data .

You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth.
1. Own your portfolio of accounts

You'll manage a portfolio of API customers, with success measured mainly through Net Revenue Retention (NRR). For each account, you'll build clear success plans, run regular calls, help customers get more from Modash data, own expansions and renewals, and troubleshoot technical issues end-to-end.
2. Onboard new customers

You're their first real partner at Modash after Sales handover. You'll run a strong onboarding: clear integration plan, milestones, and owners, and help them get to first value fast.
3. Collaborate across the company

You're the voice of the customer internally. You'll bring customer problems to Product, connect the right customers for deeper discovery, coordinate with Sales on expansions, and work with Marketing to build customer-facing resources.