Technical Analyst I

GetixHealth is seeking a dependable and detail-oriented Technical Analyst I to support our IT operations, asset management, equipment deployment, and technical support functions. This entry-level opportunity is ideal for someone with hands-on computer hardware knowledge who enjoys troubleshooting, staying organized, and providing excellent customer service.

The Technical Analyst I will help manage corporate IT equipment throughout its lifecycle, prepare and ship equipment to employees and locations, and provide first-level technical support for hardware, Windows, network connectivity, Microsoft 365, and common business applications.

Location: Remote

Department: Information Technology

Compensation: $16.00 per hour

Position Type: Full-Time

Travel: Up to 10%, as needed
Key Responsibilities:

- Maintain accurate inventory records for corporate IT hardware and technology assets

- Receive, inspect, label, barcode, and document new IT equipment

- Track equipment assignments, users, locations, status, warranties, and asset lifecycle

- Prepare laptops, desktops, monitors, docking stations, mobile devices, printers, and peripherals for deployment

- Process equipment returns, repairs, replacements, redeployments, and retirements

- Perform physical inventory counts and reconcile discrepancies

- Maintain accurate asset information within IT asset management and CMDB systems

- Package and ship computers, peripherals, networking equipment, and other IT assets

- Generate shipping labels, documentation, and tracking information

- Investigate delayed, damaged, or missing equipment shipments

- Assist with large-scale equipment deployments and office moves

- Troubleshoot laptops, desktops, monitors, docking stations, printers, and other peripherals

- Perform basic wired and wireless network connectivity troubleshooting

- Troubleshoot common Wi-Fi, VPN, and IP configuration issues

- Provide first-level support for Microsoft 365 and common corporate applications

- Perform basic Windows troubleshooting, software installation, updates, and workstation configuration

- Follow established procedures for workstation imaging, provisioning, and deployment

- Respond to assigned IT service requests and incidents

- Document troubleshooting activities and resolutions within the IT service management system

- Recognize and escalate complex issues to the appropriate IT, infrastructure, network, security, or application support teams

- Provide professional and courteous customer service to employees

Qualifications:

- High school diploma or equivalent required; technical education or IT certification preferred

- Entry-level experience in IT support, asset management, technology operations, service desk, or a related environment

- Basic understanding of computer hardware and peripherals

- Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and Ethernet

- Basic troubleshooting skills for Windows computers and common business applications

- Comfortable working with inventory and IT asset management systems

- Strong organizational and record-keeping skills

- Strong attention to detail with the ability to prioritize multiple requests

- Ability to safely lift and move typical IT equipment, up to 25 pounds

- Ability to travel to corporate offices as needed

Preferred Qualifications:

- CompTIA A+, Network+, or equivalent technical training

- Pursuit of a college degree with a cumulative GPA of 2.5+ is a plus

- Experience with an ITSM platform such as ServiceNow or Jira Service Management

- Experience with an IT asset management or CMDB platform

- Experience with Microsoft 365

- Experience with Microsoft Intune, SCCM/MECM , or similar endpoint management tools

- Experience preparing and deploying Windows laptops

- Basic knowledge of Active Directory and/or Microsoft Entra ID

- Experience with corporate shipping and logistics processes

- Experience supporting employees or offices across multiple locations

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