Technical Account Manager

Technical Account Manager

Company Overview:

VETRO provides cutting-edge Geographic Information Systems (GIS) solutions tailored for telecom and broadband providers. Our platform equips organizations with the tools to efficiently design, deploy, and manage fiber optic networks. At VETRO , we are driving innovation in broadband infrastructure, ensuring networks are built and managed with precision, speed, and scalability.

Position Overview:

We are seeking a highly technical and customer-focused Technical Account Manager to join our Customer team. This role serves as a critical liaison between VETRO and our clients, acting as a strategic advisor to help them achieve their network management goals. The ideal candidate will have a strong telecommunications background and a proactive approach to customer success, ensuring platform adoption, satisfaction, and long-term client retention in a fast-moving, highly dynamic industry.

Key Responsibilities, but not limited to:

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Technical Strategy & Advisory: Serve as the trusted advisor to clients, offering expert guidance on VETRO ’s platform, including best practices, industry developments, and tailored solutions to meet their specific needs.

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Customer Engagement: Deeply understand each customer's technical environment, use cases, and objectives. Leverage this knowledge to drive adoption and ensure customers realize maximum value from the platform.

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Proactive Leadership: Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach.

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Operational Excellence: Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth.

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Cross-functional Collaboration: Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives.

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Risk Mitigation & Issue Resolution: Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance.

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Revenue Growth & Retention: Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention.

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Market Insight & Feedback: Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap.

Qualifications:

- Bachelor's degree in Business Administration, Computer Science, or a related technical field.

- Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions.

- Deep technical understanding of GIS systems and/or experience within the telecom sector is highly desirable.

- Hands on knowledge of scripting as well as data manipulation and export/import functionality.

- Strong leadership and communication skills, with the ability to guide customers through technical challenges and inspire confidence.

- Proactive, results-driven mindset with a focus on delivering value, driving adoption, and securing long-term partnerships.

- Familiarity with working in a remote or distributed team environment.

- Experience in fast-paced environments, adept at balancing multiple priorities and adapting to evolving business needs.

Benefits:

- Competitive salary commensurate with experience.

- Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.

- Professional development opportunities and career growth within an innovative and rapidly growing company.

- Flexible work arrangements with a remote-first approach.

Work Environment:

- This role has the ability to either work in our Portland, ME