Team Manager with German&English (RO Remote, any Location, RO, RO)

Required Language
German, English

Employment Type
Full time

Contract Type
Permanent

Description

Are you a results-driven leader with strong coaching skills and a passion for team development?
Do you want to be part of a dynamic support team?

If so, you might be our next Team Manager – German & English .
Your profile:

- German – Advanced level C1

- English – Medium level B2

- Completed higher education (college degree or equivalent) is required

- Previous experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environment

- Strong coaching and people management skills

- Ability to analyze performance data and drive KPI improvement

- Experience working in a structured, target-driven environment

- Flexibility to work in a rotational schedule, Monday–Sunday

Conditions for internal candidates:
- No written warnings in the past 6 months or ongoing disciplinary process

Your future role:

- Lead, coach, and develop a team of Customer Support Representatives

- Monitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.)

- Conduct regular 1:1 meetings, performance reviews, and coaching sessions

- Identify development needs and collaborate with Quality and Training teams

- Drive engagement initiatives and contribute to a positive team culture

- Manage attendance, attrition, and workforce planning in collaboration with relevant departments

- Ensure compliance with company policies, procedures, and client requirements

- Handle escalations and support resolution of complex cases

- Analyze reports and implement action plans to improve operational results

- Participate in calibration sessions and operational meetings

- Support onboarding and nesting phases for new team members

- Act as the main point of contact between the team and upper management

You will be responsible for ensuring consistent service delivery across voice, email, chat, messaging, and back-office activities, while maintaining a strong focus on quality and customer satisfaction.
Benefits:

- Competitive salary

- Monthly performance bonus

- 35 RON meal tickets

- A well-defined career path with many opportunities to grow in different directions

At Foundever ®, we make things simple.

Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed.

We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience.
Let’s create best moments together.

Originally posted on Himalayas