Team Leader - Turkish and English - Remote

Team Lead Turkish & English Speaker (Remote, Based in Bulgaria, Cyprus or Greece)

Are you a natural team builder who thrives in people-focused environments? Do you enjoy helping others grow and succeed while maintaining high performance? If so, this opportunity is for you.

Our client is looking for a Team Lead to manage a group of around 10 to 12 remote support agents . Youll act as the main point of contact for your team, guiding them through day-to-day challenges, offering coaching, and ensuring strong motivation and job satisfaction. You'll be responsible for helping them meet targets while fostering a healthy, productive work environment.
Key Responsibilities

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Promote high morale and satisfaction within your team by resolving
concerns and supporting personal growth.

- Monitor and drive performance metrics (KPIs) , offering regular feedback and coaching.

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Provide training on tools, soft skills, and support channels.

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Coordinate with Operations Managers for project-specific coaching and
training initiatives.

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Raise relevant issues affecting individuals or projects with management.

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Collaborate with departments like Training, Quality Assurance , and HR to
ensure team needs are met.

- Conduct interviews and support onboarding for new team members, including introducing them to the company culture, tools, and expectations.

Technical Requirements

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Stable internet: Minimum 10 Mbps upload/download , latency under 200ms.

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At least 8 GB RAM .

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Operating system: Windows 10 (64-bit) or newer.

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Processor: Intel Core i5-8260U or comparable.

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A smartphone capable of two-factor authentication:

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Android 8.0+ or iOS 15.0+ .

About You

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Proficient in Turkish (C1 or higher) and English (B2+).

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Located in Bulgaria, Cyprus, or Greece .

- Minimum 1 year of experience leading a team in a customer support or contact center environment (ideally international).

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Confident with contact center metrics and performance tracking.

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Passionate about people leadership and skilled in delivering empathetic,
motivating communication.

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Comfortable adapting to change in a fast-paced setting.

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Bonus if you have an interest in gaming or tech support .

Originally posted on Himalayas