Team Leader

Work Setup: Remote

Start Date : ASAP

Equipment Provision: Company Provided

Schedule: TBD

The Team Leader will be responsible for leading and managing a team of representatives to ensure the delivery of exceptional customer experiences. This role will coach, mentor, and guide team members, while driving performance, productivity, and operational efficiency.

What does a day in the life of a Team Leader took like?

- Supervise and coach a team of call center agents, providing guidance and support to achieve performance goals.

- Monitor team performance metrics and identify areas for improvement.

- Resolve customer complaints and escalations in a timely and effective manner.

- Handle complex customer inquiries and provide solutions.

- Develop and implement training programs to enhance agent skills and knowledge.

- Ensure adherence to quality standards and service level agreements.

- Foster a positive team culture and promote teamwork.

- Collaborate with other departments to improve overall customer experience.

What are the required qualifications for a Team Leader?

- 2+ years of experience in a call center environment.

- At least 2 year in a supervisory role.

- Strong leadership and interpersonal skills.

- Excellent communication and problem-solving abilities.

- Ability to manage multiple tasks and prioritize effectively.

- Proficiency in Microsoft Office Suite and customer relationship management (CRM) systems.

Ninja Perks and Benefits

*Full time employees

- Competitive compensation

- Adherence to government-mandated benefits

- Retirement Savings Program with Company Matching

- Life Insurance

- HMO on day 1

- Paid time off, birthday leave

- Bonus and incentive plans

- Opportunities for skills training and personal and professional development

- Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Originally posted on Himalayas