Support Engineer, SAP MM-WM

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Rimini Street, Inc . (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a Support Engineer, SAP MM-WM. This is a remote position and can be based anywhere in Brazil.
Position Summary

The role of the Support Engineer, SAP MM-WM is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments...
Essential Duties and Responsibilities

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Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology

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Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience

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Ability to configure, present and discuss best practices and functionalities of the SAP WM and MM modules;

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Knowledge of related to Mexican localization tax and regulatory requirements

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Support client customizations, sharing experience and best practices advice

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Develop or work with a developer to deliver application break fixes for critical product defects

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Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

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Collaborate with team members in a virtual team environment to extend field experience to different client situations

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Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Experience

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5 to 9 years of relevant SAP experience particularly with MM/WM Modules;

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5 to 9 years of direct support of application end-users in a Corporate environment;

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A track record of successful roles in SAP implementations, roll-outs or application support;

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Relevant working knowledge and understanding of supporting business processes;

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Analytical, logical problem resolution skills;

- SAP certification(s) preferred;

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Knowledge of maintenance/patching mechanics and SAP architecture;

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Demonstrable history solving complex problems across multiple modules.

Skills

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Superb trouble-shooting skills and tenacity in problem solving

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Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

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Strong knowledge of key application functionality, tables and relationships

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Deep knowledge of SAP customization/extension methodologies

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Excellent development skills using SAP toolset

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Excellent interpersonal, presentation and communication skills – verbal & written

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Attention to detail and the ability to learn quickly

- Extreme focus on Client satisfaction

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Demonstrated a