Subrogation Recovery Specialist

Overview

The Subrogation Recovery Specialist is responsible for analyzing and recovering dollars related to an accident, injury, or illness in which another party is responsible. The Subrogation Recovery Specialist must work with attorneys, other health carriers, adjustors and more to both accelerate and maximize settlement amounts which will lead to savings for our clients. This position requires a combination of both oral and written communication skills combined with the ability to proficiently review healthcare claims and case documentation to deliver value and maintain a high standard of quality.
Responsibilities

- Effectively work, maintain and manage a variety of cases with current and accurate notes from creation to recovery.

- Maintain a daily system of providing timely and accurate information required to move cases through the case management workflow.

- Confirm documentation of eligibility for beneficiaries.

- Conduct all case document review and updates as needed.

- Confirm and validate third party liability and, probate and beneficiary asset research.

- Interact professionally (i.e., on incoming and outgoing calls and correspondence) with attorneys, insurance adjusters, medical providers, court staff, recipients and family members and client.

- Prepare required correspondence, liens, claims and other related documents to progress the case to recovery.

- Negotiate and compromise claim/lien settlement amounts per contract guidelines.

- Process all claim/lien disputes and review claims with attorneys and other stakeholders.

- Conduct outgoing periodic follow-up on case status and payment.

- Perform basic and advanced levels of document review to identify current case status, legal research, and case management, and ensure case progress through the workflow.

- Prioritize case events and critical case payment/recovery issues, while meeting, various internal and legal deadlines that are revenue impacting.

- Compile, analyze, and make conclusions about case information and status from multiple sources.

- Meet department objective standards for Customer Service.

- Complete periodic reports for management when necessary.

- Ensure all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information).

- May serve as an escalation point for the project team.

- May have some training responsibilities limited to projects and specific tasks.

- Develop templates for system training materials based on the training strategy.

- Deliver specific application training based on use needs analysis.

- Create and document training materials based on key functionality across the application.

- Coordinate with product teams to keep training materials current with updated functionality and features.

- Develop additional system support materials such as user job aids.

- Complete all responsibilities as outlined in the annual performance review and/or goal setting.

- Complete all special projects and other duties as assigned.

- Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.
Qualifications

- High School Diploma or GED required. Bachelor's degree preferred.

- 3+ years relevant experience.

- Experience in a Legal office is a plus; paralegal or legal assistant and/or experience in the insurance industry (casualty or health insurance).

- Internal promotional opportunities for Investigation Specialist or employees with 1 year of Cotiviti experience.

- Proficiency in Microsoft Excel and Word required.

- Basic computer proficiency required (typing, ability to navigate various websites).

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