Staff Software Engineer

Trusted empowers the healthcare workforce with technology-first solutions to optimize the clinical workforce. By combining our AI-powered staffing platform with dynamic labor marketplaces, we help leading employers automate the matching and fulfillment of clinical staff---driving down labor costs and reducing administrative burden. Our mission, to help people everywhere get care, has support from top institutional investors such as Craft Ventures, Felicis Ventures, Stepstone, and Founder Collective as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, and Town Hall Ventures.

What we are looking for:

We are looking for a Staff or Principal Software Engineer to lead the engineering of our On-Demand module, the part of the Works platform that lets hospitals fill open shifts with their own workforce. You will own the module end to end, from ingesting demand out of hospital workforce-management systems through shift matching, incentive pricing, and the mobile experience nurses use to claim shifts, and you will work as a pair with the On-Demand Product Manager to shape what we build and why.

The ideal candidate brings 10+ years of experience, including several years owning production Ruby on Rails and React systems at Staff level or above, deep experience with third-party integrations, and a record of setting engineering standards other teams adopt. Beyond technical depth, we value ownership of outcomes, the ability to design out recurring failures, mentoring that grows the engineers around you, and clear communication with product, business, and leadership.

This position is remote, however, applicants must be based in Brazil and fluent in both English and Portuguese.
Your responsibilities:

- Own the architecture, technical roadmap, and operational health of the On-Demand module: demand ingestion from UKG and ShiftWizard, shift gaps and matching, claim eligibility, incentive pricing, FTE attainment, timecard audits, and the GraphQL API used by web and mobile.

- Pair with the On-Demand Product Manager on discovery, roadmap, and trade-offs, bringing an engineering perspective on cost, risk, and sequencing.

- Lead design reviews and write architecture decision records; ensure architecture consistency across the pod and with neighboring teams.

- Deliver platform improvements (observability, testing strategy, CI/CD, data pipelines, integration frameworks) that make other squads more productive.

- Design out recurring production failures; own the hardest on-call and production issues and set up alerting before issues reach customers.

- Mentor engineers in the pod, raise the bar in code review, and grow the next generation of senior engineers.

- Approach all engineering work with a security and data-protection lens appropriate to healthcare data.

- Use AI-assisted development fluently and coach the team on responsible, high-judgment use.

- Communicate clearly and proactively with engineering, product, business, and leadership.

Who you are:

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Owner. You take responsibility for outcomes, not tasks, and you stay with a problem until it is structurally fixed.

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Architect who operates. You design systems and then live with them in production, and that shapes how you design.

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Multiplier. You measure your impact by how much faster and better the engineers around you become.

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Strategic thinker. You weigh trends, constraints, and business goals to decide what to build, defer, or rework, and you can explain the decision to anyone.

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Collaborative and proactive. You build alignment across teams without authority and you bring ideas before being asked.

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Works with honesty and integrity. You earn trust with internal and external stakeholders and do what is right, not just what is expedient.

You have:

- Bachelor of Science in Computer Science, Software Engineering, or equivalent experience.

- 10+ years of software engineering experience, including several years at Sta