Staff Engineer, ServiceNow (CMDB & ATF)

REQUIREMENTS:

- Experience - 5+ years

- Strong hands-on experience with ServiceNow platform testing and quality assurance processes

- Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory

- Strong knowledge of CMDB concepts, data governance, and data hygiene best practices

- Experience in designing, developing, and maintaining automated test scripts using ATF

- Good understanding of ServiceNow platform fundamentals and core functionalities

- Experience with Asset Management processes and ServiceNow Asset Management modules

- Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow

- Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub

- Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing

- Strong understanding of functional, regression, integration, and end-to-end testing methodologies

- Ability to independently drive QE initiatives and establish testing best practices

- Strong analytical, troubleshooting, and defect management skills

- Excellent communication and stakeholder management skills

- CSA certification or relevant ServiceNow certifications will be an added advantage

RESPONSIBILITIES:

- Design, develop, execute, and maintain automated test cases using ServiceNow ATF

- Validate ServiceNow platform functionality across releases, enhancements, and configurations

- Perform functional, regression, integration, and end-to-end testing activities

- Ensure CMDB data quality and support data hygiene initiatives across the platform

- Validate Asset Management, Compliance, Auditing, and Security Control processes

- Perform testing and validation of integrations with third-party systems and applications

- Support ServiceNow upgrade and clone activities, including impact assessment and testing

- Identify, document, track, and manage defects through resolution

- Develop and maintain test plans, test cases, test scripts, and testing documentation

- Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables

- Provide testing sign-off and quality assurance recommendations for production deployments

- Analyze test results and provide actionable insights to improve platform quality and stability

- Drive continuous improvement initiatives for ServiceNow QE processes and test automation

- Ensure adherence to organizational quality standards, governance, and best practices

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

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Originally posted on Himalayas