Associate Staff Engineer, Service Now(ATF & Testing on GRC module)

Requirements

- Experience: 4+ Years

- Strong experience in ServiceNow Testing and Automation, particularly Automated Test Framework (ATF).

- Hands-on experience in testing ServiceNow GRC (Governance, Risk, and Compliance) module.

- Experience in testing through ServiceNow platform upgrades and releases.

- Demonstrated experience performing end-to-end testing (manual and automated) in accordance with established software testing life cycle (STLC) methodologies.

- Strong understanding of Test Management and Defect Management processes.

- Good understanding of REST and SOAP APIs, including API testing and automation.

- Experience working in Agile development environments.

- Knowledge of ServiceNow ITSM modules such as Incident, Change, Problem, and CMDB.

- Good to have experience with automation tools such as Cypress, TestComplete, or Robot Framework.

- Strong analytical and problem-solving skills with attention to detail.

- Excellent verbal and written communication skills.

- Ability to collaborate effectively with cross-functional teams and stakeholders.

- ServiceNow CSA (Certified System Administrator) certification is mandatory.

- Automated Test Framework (ATF) Micro-Certification is mandatory.

Responsibilities

- Develop, configure, and maintain automated test scripts using ServiceNow Automated Test Framework (ATF).

- Ensure the quality, reliability, and stability of ServiceNow applications and modules through effective test automation.

- Collaborate with business and project teams to understand requirements and prepare comprehensive test plans, test cases, and test scenarios.

- Execute manual and automated test cases and document test results accurately.

- Perform functional, regression, integration, and end-to-end testing across ServiceNow applications.

- Conduct testing of ServiceNow GRC module and validate related workflows, controls, and business processes.

- Perform testing across ITSM modules including Incident, Change, Problem, and CMDB.

- Support validation and testing activities during ServiceNow platform upgrades and releases.

- Identify, log, track, and manage defects through their lifecycle until closure.

- Work closely with developers, business analysts, and stakeholders to resolve testing issues and ensure application quality.

- Validate REST and SOAP API integrations and support API automation testing activities.

- Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning.

- Provide testing status updates, metrics, and reports to project stakeholders.

- Contribute to continuous improvement of testing processes, frameworks, and quality assurance practices.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field
👋🏼We're Nagarro .

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Originally posted on Himalayas