Sr. Technical Program Manager

About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Responsibilities
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Own the planning, execution, and delivery of complex, cross-functional initiatives

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Collaborate with technology leadership and business partners to facilitate convergence of functional and strategic needs

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Promote clear communication, shared ownership, and effective collaboration across teams with varying goals and viewpoints, aligning stakeholders and keeping relevant audiences updated

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Design and implement scalable, repeatable processes and best practices that improve team efficiency and effectiveness while promoting our continuous improvement core value

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Problem-solve and identify root causes of issues, implement countermeasures to address needs effectively

Qualifications
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6+ years of technical program / project management experience

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Customer-centric mindset – continually asking how our work is improving the lives of our customers (internal and external)

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Strong technical fluency – ability to learn Lyra’s high level systems, integrations, and key functions of the Lyra platform

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Excellent communication skills – adept at representing complex topics across varied audiences and technical levels to promote feedback and ideas-sharing

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Expert at planning, organization, multi-tasking and execution with a passion for quality and operational efficiency

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Practitioner of agile project management methodologies

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Ticketing system proficiency (Jira, Zendesk, ServiceNow, etc.), and experience with analytics

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Prior startup and/or healthcare experience is a plus – able to balance multiple ongoing initiatives in a fast-paced environment

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Proficiency with emerging AI tools and technologies to enhance program delivery and cross-functional collaboration is a strong plus