Sr. Support Engineer, SAP - HR/Payroll

About Rimini Street, Inc .

Rimini Street, Inc . (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Support Engineer, SAP UK Payroll. The role will report directly to the Regional Manager, SAP – EMEA. The Sr. Support Engineer, SAP UK Payroll will be based in the UK and may work from a remote office.
Position Summary

The role of the Sr. Support Engineer, SAP UK Payroll is to provide exceptional remote-based support for mission-critical SAP Payroll applications as part of our global customer SAP Delivery team.

The position is responsible for providing subject matter expertise and support to global clients operating SAP Payroll environments in the UK. This includes researching and troubleshooting complex Payroll issues, providing advice and solutions, and helping clients maintain stable and compliant Payroll operations.

The Senior SAP Payroll Engineer requires deep functional SAP Payroll expertise, strong integration knowledge, and the ability to diagnose issues, evaluate configuration, test potential solutions, and deliver or recommend fixes within complex, integrated and highly configured environments.

Strong hands-on experience with UK SAP Payroll, UK statutory and legal reporting requirements, country-specific infotypes, Payroll configuration, PCRs and schemas is essential for this role.

The role may also support Payroll-related issues connected to Time Management, Personnel Administration and Organisation Management. While candidates are not expected to be specialists in every SAP HCM area, they should have sufficient knowledge to investigate related issues and collaborate with other Support Engineers when additional expertise is required.

Essential Duties and Responsibilities
- Solve customer issues using methodical troubleshooting based on expert knowledge of SAP Payroll functionality and technology within complex ERP environments.

- Work closely with customers as issues arise to understand their needs, support business change and deliver a consistently high-quality customer experience.

- Provide remote-based support for the functional and technical features of SAP Payroll, including Payroll and Time Management configuration.

- Support UK Payroll statutory regulations, legal reporting requirements and country-specific infotypes.

- Investigate and resolve issues involving PCRs and schemas, Payroll and Finance integration, Payroll calculations and Payroll processing.

- Support absence processing, including sickness, maternity, paternity and shared parental leave.

- Support UK Local Government Payroll issues where applicable, including Multiple Employment, LGPS and Teachers’ Pension requirements.

- Support RTI submissions, year-end activities and other UK Payroll compliance processes.

- Provide support for Ireland Payroll and other country-specific Payroll configurations where knowledge and experience are available.

- Support client enhancements and configuration changes by providing technical and functional advice, recommendations, plan