Sr. Support Engineer, SAP FI-CO
About Rimini Street, Inc .
Rimini Street, Inc . (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).
We are actively seeking a Sr. Support Engineer, SAP FI-CO .
Position Summary
The role of the Sr. Support Engineer, SAP FI/CO is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the Functional Support Engineer SAP FICO requires expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.
Essential Duties & Responsibilities
-
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
-
Work closely with customers on a daily basis to understand their needs, support business change and deliver consistently high-quality customer experience.
-
Provide remote-based functional support & training for your specialist SAP modules.
-
Support client customizations, sharing implementation and best practices advice.
-
Develop application break fixes for critical product defects.
-
Create scripts to identify, analyze and correct data issues.
-
Manage one or more key assigned accounts as a technical/functional advisor.
-
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
-
Be a proactive contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
-
Collaborate with team members in a virtual team environment to extend field experience to different client situations.
-
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience.
Additional Duties & Responsibilities
-
Other job-related duties and responsibilities may be assigned from time to time
Experience
-
10+ years relevant Functional SAP experience with SAP FI – major skill
-
10+ years relevant Functional SAP experience with SAP CO
-
Skills in Functional SAP FI/CO Troubleshooting- Skills in Client facing Support
-
A track record of successful roles in several SAP implementation or upgrade projects
-
Deep working knowledge and understanding of supporting business processes
-
Analytical, logical problem resolution skills
- SAP certification(s) preferred.
-
Knowledge of localizations: architecture, implementation, and key functionality
-
Expertise with S/4 Hana including full life-cycle implementation experience, configuration and administration of the application.
-
Knowledge of maintenance/patching mechanics and SAP architecture
-
Demonstrable history solving complex problems across multiple modules
-
Experience with FSCM, RAR, Treasury, Asset Mana