Sr Solutions Analyst

Toshiba Global Commerce Solutions is seeking a Senior Solutions Analyst to join our Software Portfolio and Product organization, with a primary focus on supporting retail customers and opportunities throughout Latin America.

The Senior Solutions Analyst will help retailers navigate the complex journey from their existing retail technology landscape to Toshiba’s ELERA Commerce Platform and broader solution portfolio. This role will work directly with retailers to understand their current business operations, technology ecosystem, strategic priorities, and transformation objectives and develop pragmatic recommendations for how Toshiba can help them move forward.

This is a highly customer-facing and cross-functional role. The Senior Solutions Analyst will regularly collaborate with retailers, Sales, Product and Portfolio Management, Engineering, Professional Services, Business Analysts, business partners, solution providers, and systems integrators. The individual will be expected to independently lead customer conversations and discovery activities, formulate and defend recommendations, and then engage the appropriate domain experts to validate, refine, and ultimately execute the proposed solution.

This role will primarily support Toshiba’s business and customers throughout Latin Americabut may also support strategic customer engagements and initiatives in the United States and other markets as needed.
Responsibilities
- Lead customer-facing discovery sessions, workshops, and strategic discussions to understand a retailer’s current business operations, technology landscape, challenges, priorities, and transformation objectives.

- Assess complex retail environments encompassing Point of Sale (POS), payments, integrations, data flows, infrastructure, peripherals, cloud technologies, third-party applications, business processes, and other components of the retailer’s solution ecosystem.

- Develop initial current-state and future-state solution assessments that provide a comprehensive view of the retailer’s existing landscape, major gaps, dependencies, opportunities, and potential paths toward Toshiba solutions.

- Formulate and present clear, prescriptive recommendations for retailer transformation, balancing immediate business value with the retailer’s longer-term strategic objectives.

- Identify pragmatic, incremental adoption strategies that deliver quick wins and early return on investment while establishing a foundation for broader transformation, avoiding unnecessary cost, complexity, and disruption associated with an all-at-once approach.

- Evaluate alternative solution approaches based on business value, implementation effort, complexity, risk, dependencies, cost magnitude, time-to-value, and expected return on investment.

- Translate complex business and technical considerations into recommendations that can be understood by retailer executives, business stakeholders, technical teams, Sales, and internal Toshiba organizations.

- Support pre-sales activities, customer pursuits, solution positioning, and strategic account discussions by helping customers understand how Toshiba capabilities can address their business objectives.

- Develop initial solution and transformation blueprints and then engage Product, Engineering, Architecture, Professional Services, Business Analysts, and other subject matter experts to validate assumptions and mature recommendations into executable plans.

- Develop a strong working knowledge of the ELERA Commerce Platform and Toshiba’s broader retail solution portfolio after joining the organization, leveraging existing retail technology expertise to rapidly become an effective solution advisor.

- Incorporate AI into regular working practices for research, analysis, synthesis, solution exploration, documentation, content creation, and reporting. Actively explore questions, test assumptions, alternatives, and challenge generated conclusions before incorporating AI-generated in