Generative AI Solutions Analyst
Job Description
Position Title: Senior Solutions Analyst / Generative AI Solutions Analyst
Department: Solutions
Location: India-based (Mumbai or Remote)
Employment Type: Full-time
About Quantanite & QiQ
Quantanite is a BPO company that combines human agents with proprietary AI technology. QiQ ( Quantanite iQ) is our flagship AI-powered contact centre analytics platform built on cutting-edge agentic AI, knowledge graphs, and large language models.
QiQ functions as a virtual organization of specialized AI agents that analyze customer interactions, generate operational insights, and drive measurable business outcomes. The platform processes voice, email, and chat interactions through intelligent clusters (Operations, Quality, Voice of Customer) to surface KPI insights, root cause analysis, and actionable recommendations.
We're looking for someone who has built agentic systems and can help design, architect, and deliver solutions for clients using this technology.
The Role
As a Senior Solutions Analyst, you'll work closely with the Solutions Architect to translate client needs into technical solutions built on agentic AI and knowledge graph architecture. You'll own the full discovery-to-delivery cycle for client implementations and feature development, and over time, you'll represent Solutions independently in client conversations and make real architectural decisions.
This role sits at the intersection of business strategy and technical execution. You'll design solutions that leverage agentic patterns, multi-agent orchestration, RAG pipelines, and knowledge graphs to solve real contact centre problems. You'll also learn Quantanite 's specific platform, clients, and domain so that you can eventually operate as a full Solutions Architect.
Key Responsibilities
- Client discovery and solutioning: Lead or co-lead discovery calls with clients to understand their true operational problems, not just their stated requests. Propose solutions architected around agentic AI and knowledge graph patterns.
- BRD and HLD authorship: Own the creation of Business Requirements Documents (BRDs) and High-Level Design (HLD) documents that translate client needs into clear, actionable specifications for engineering. Contribute real architectural thinking, not just transcription.
- Architecture and design decisions: Make calls on solution shape: which problems need agentic systems vs. simpler approaches, how to layer knowledge graphs, when to build custom orchestration vs. use existing patterns. Own the trade-offs (cost, speed, accuracy, complexity).
- Cross-functional coordination: Work with engineering (QLabs), product, and PMO to move projects through the BRD → HLD → TDD → Implementation → As-built chain. Be the connective tissue between business and engineering.
- Client representation: Sit in client meetings, present solutions, answer technical questions in real time, and build confidence that Quantanite can deliver. Represent Solutions credibly as a technical leader.
- QiQ platform ownership: Develop deep working knowledge of QiQ's architecture (agentic clusters, knowledge graph layers, KPI logic, process adherence frameworks) so you can design solutions that leverage it effectively and make informed decisions about extensions.
- Learning and growth: Master Quantanite 's specific clients, domain (contact centres, BPO operations), and go-to-market positioning.
Required Qualifications
Technical Expertise
Generative AI and agentic systems
- Hands-on experience building agentic systems
- Deep understanding of multi-agent orchestration, agent frameworks like LangChain and LangGraph
- Proven work with RAG pipelines, prompt engineering, and LLM context window management
- Experience with knowledge graphs or similar structured knowledge systems
- Can speak credibly about what's possible and what's not with current LLM technology
- Understands cost, latency, and token efficiency trade-offs in system design
Systems and archit