Sr Project Manager

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit .

LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America , preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone) . Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

THE ROLE:

As a Senior Project Manager, you are a champion for Project Management and Agile best-practices but are flexible, and can adjust your processes to fit your project team and clients’ needs. You are comfortable wearing multiple hats and acting as a Scrum Master. You can manage budgets, timelines and client expectations with ease. You are a consultant, a problem solver, and a “big picture” thinker while digging into the details. The ideal candidate will be solution-driven and able to handle multiple fast-paced projects while managing multiple teams and communicating with leadership. Above all , you are accountable to your team, to yourself, and to the delivery of excellence.

RESPONSIBILITIES:

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Own capacity and resource allocation tracking across Managed Services squads, maintaining an accurate and up-to-date view of team availability, utilisation, and workload balance and forward-looking capacity forecasts to anticipate demand across the client portfolio..

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Monitor hours consumption against retainer allocations on a regular cadence, surfacing discrepancies, overruns, or underutilisation early and escalating as appropriate.

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Proactively identify and flag delivery risks — timeline slippage, team bottlenecks, scope creep, dependency blockers — before they escalate, and coordinate resolution/mitigation plan with squad leads and tech leads.

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Manage squad-level delivery processes: maintain backlogs, track sprint progress, coordinate ceremonies (planning, retrospectives, demos), and ensure delivery cadences are followed consistently.

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Partner with the London-based Senior PM to ensure seamless handoff and alignment between client-facing commitments and internal execution capacity.

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Support the Director of Managed Services with operational reporting, including utilisation metrics, team health signals, and portfolio-level status updates.

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Maintain documentation hygiene across tools (Jira, Notion, Tempo, etc.), ensuring project data is reliable and accessible for the wider team.

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Contribute to the ongoing improvement of MgS operational processes, templates, and tooling as the practice scales.

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Coordinate onboarding logistics for new clients or new squad members, ensuring teams have what they need to start well.

REQUIREMENTS:

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4–6+ years of experience in project management, delivery management, or operations roles within a digital agency, consultancy, or software delivery environment.

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Proven ability to manage multiple concurrent workstreams or client accounts with strong attention to detail and organisational discipline.

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Hands-on experience with resource or capacity management — tracking team utilisation, managing allocations, and producing operational reports.

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Solid understanding of Agile delivery methodologies (Scrum, Kanban) and experience running or supporting sprint ceremonies.

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Proficiency with project management and delivery tooling, particularly Jira, Confluence, and Notion. Experience with time-tracking tools (e.g. Tempo) is a strong asset.

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Comfortable working with data: able to read hours reports, identify trends, and present clear summaries