SR PROGRAM MANAGER- MARKETING PMO TRANSFORMATION (Remote, US)

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

This senior marketing program management role leads complex, high-visibility initiatives while helping transform the Marketing PMO into an AI-first organization.The role manages strategic programs and drives PMO process improvement by leveraging AI to streamline project management, reporting, coordination, and decision-making to evolve the PMO from Project administration towards value orchestration.

The ideal candidate will rethink how work gets done and redesign process around what’s possible with AI with automating workflows, implementing AI-enabled ways of working, and redesigning processes around human-AI collaboration rather than just using AI to be more efficient.

Through program leadership and innovation, this role will help define and scale the future state of the Marketing PMO.

The Main Responsibilities

- Lead a portfolio of complex marketing programs and strategic initiatives while advancing AI-first PMO practices.

- Redesign project management processes by leveraging AI to automate, simplify, and enhance planning, reporting, governance, risk management, and stakeholder communications.

- Build and implement AI-enabled workflows, automations, playbooks, and decision-support tools that improve execution efficiency and visibility.

- Analyze cross-functional workflows, identify bottlenecks, and drive scalable process improvements using systems thinking.

- Optimize PMO operations, including intake, prioritization, portfolio planning, governance, resource management, and executive reporting.

- Partner with senior leaders to improve prioritization, resource allocation, decision-making, and organizational effectiveness.

- Evaluate and adopt emerging AI capabilities to continuously improve PMO operations.

- Drive adoption of AI-enabled ways of working through change leadership, coaching, and enablement.

What We Look For in a Candidate

- Ten Plus years of experience leading complex programs, PMOs, business transformations, or strategic operations in large, matrixed organizations.

- Proven success delivering high-impact initiatives while improving processes, workflows, or operating models.

- Demonstrated experience using AI to fundamentally redesign work, automate manual processes, and improve decision-making.

- Expertise in portfolio management, process optimization, organizational effectiveness, operating model design, change management, and executive stakeholder engagement.

- Strong knowledge of AI and automation technologies, including Microsoft Copilot, Power Platform, AI agents, workflow automation, and work management platforms.

- Systems-thinking mindset with the ability to identify root causes, manage interdependencies, and design scalable solutions.

- Strong influencing and change leadership skills, with the ability to drive transformation without direct authority.

- Experience with project management tools like Workfront Planning, Workfront, ClickUp, etc. is a plus.

- Bachelor's Degree in a related field or equivalent years of related experience

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on locati