Sr. Clinical Customer Advocate

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Clinical Customer Advocacy is a team of health professionalslocatedeither at San Diego HQ or remotely around the globe. Our backgrounds range from Registered Nurses, Licensed Practical Nurses, Nurse Practitioners, and Pharmacists. The teamis responsible forcompletingindependent medical safety assessments for Dexcom products by proactively obtaining, reviewing, evaluating data and reportscontainingsafety information, and post market surveillance activities. As aSrClinical CustomerAdvocate,therole will requirecollaborationwith multiple internal Dexcom functions, Medical Affairs,Quality Assurance, Research & Development, Engineering, Regulatory Affairs, Clinical Affairs, Human Factors, Legal,andTechnical Supportin addition to external functionsby providingsupport to Health Care Professionals and Dexcom customers.To succeed in this role, you must be systematic, highly organized, articulate,andable to work in a team environmentthat is fast paced with constantly shifting priorities.

Where you comein:

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You willensuremedical validity and provide inputintothe activities ofCustomer Advocacyand Quality teams.

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Youwill follow documented procedures, produceand documentmedicallyaccurateassessmentsto include elements such as coding, causality, seriousness, and case narratives.

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You willassess andappropriately escalateproductissuesthat requireelevatedreviewand safety signals.

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You will provide input on responses to adverse events, review internal and customer safety materials, input into design and interpretation of global post-market safety studies, and evaluatethe medical impact of manufacturing issues.

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You will execute post market surveillance activities in compliance with applicable globalregulations,such activities include post market plans, PSUR, CER, literature reviews, design control, and risk management.

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You willreview and provide inputtocomplaintsregardingserious adverse events. Contact medical professionals foradditionalinformation asrequired .

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You will execute medical triage forappropriate causalityon investigational assessment documents supporting regulatory reportingandpost market surveillance activities.

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You willassistin providing safety trend analyses and related periodic review meetings.

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You will perform other duties related to the position as necessary as defined incompany’sSOPs or requested by his/her supervisor.

What makes you successful:

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You’llneeda minimum of4-12years of related experience with a bachelor’s degree, Registered Nurse preferred.

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Your certification as aCertified Diabetes Care and Education Specialist(CDCES) is highlydesirable.

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Your knowledgeof andclinicalex