Site Reliability Engineer

About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you
THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT
PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows
companies to connect better. We have a strong track record of growth, profitability, and creating an environment
where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t
be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great
cloud technology. What’s more, we always look to promote from within and have many employees who have been
with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?

About the Role

We are looking for a Site Reliability Engineer (SRE) to provide confidence to our customers that our systems will be
available at all times. As we continue the global expansion of our product deployments, this role will help strengthen
our core SRE function and support the integration of Voice/Unified Communications (UC) services with AI-powered
capabilities. You will work across production infrastructure, real-time communications, and AI-dependent services to
improve reliability, scalability, observability, and customer experience while collaborating with global, crossfunctional teams.
What you will be doing:

• Run and improve production environments by monitoring availability and taking a holistic view of system health.
• Build software, automation, and systems to manage platform infrastructure and applications.
• Improve reliability, quality, scalability, and time-to-market across our suite of cloud software solutions.
• Measure and optimize system performance, identifying capacity constraints, failure modes, and performance
bottlenecks before they affect customers.
• Provide operational support and engineering for large, distributed applications and services.
• Gather and analyze operating system, application, network, and service metrics to support performance tuning
and fault isolation.
• Partner with development teams to improve services through rigorous testing, release procedures, and
production-readiness practices.
• Participate in system design, platform management, capacity planning, incident response, and post-incident
improvement.
• Create sustainable systems and services through automation, infrastructure improvements, and reduction of
operational toil.
• Balance feature delivery and reliability using well-defined service level indicators, service level objectives, and
error budgets.
• Improve the reliability of Voice/UC platforms and integrations, with attention to real-time signaling and media
flows, call quality, latency, jitter, packet loss, failover, and end-to-end service availability.
• Partner with Voice/UC and AI engineering teams to operationalize AI-enabled communications capabilities
such as speech recognition, transcription, summarization, intelligent routing, conversational assistance, and
text-to-speech where applicable.
• Build observability for end-to-end Voice/UC + AI service paths, correlating communications telemetry with
application, infrastructure, and AI-service metrics to accelerate detection and root-cause analysis.
• Design and test graceful degradation, dependency isolation, retry/fallback patterns, and recovery procedures
so core communications remain resilient when AI or downstream services are impaired.
• Automate validation and production-readiness checks for Voice/UC + AI integrations, including performance,
scale, reliability, and release verification.

What you will bring to the role:

• Bachelor degree in computer science or anot