ServiceNow Developer Senior

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Developer Senior based in the United States.

This senior-level role focuses on designing, developing, and customizing solutions on the ServiceNow platform for mission-critical government environments.
You will build applications, automate workflows, integrate systems, and enhance ITSM capabilities to address complex business and technical requirements.
The position combines hands-on software development with platform administration, troubleshooting, technical leadership, and continuous process improvement.
You will collaborate with technical and non-technical stakeholders to translate requirements into effective solutions aligned with customer value streams.
The role offers a fully remote environment with opportunities to lead technical initiatives, mentor colleagues, and contribute to evolving development methodologies.
You will work in a fast-paced Agile setting where strong analytical skills, sound judgment, and clear communication are essential.
This opportunity is suited to an experienced ServiceNow professional who wants to contribute directly to high-impact government missions while continuing to grow technically and professionally.

Accountabilities:
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Develop and customize applications and modules on the ServiceNow platform, particularly within ITSM areas such as Incident, Problem, and Change Management.

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Create custom scripts, including Business Rules and Script Includes, to automate processes and address business requirements.

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Design and maintain integrations between ServiceNow and external systems using REST, SOAP, web services, and related technologies.

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Perform ServiceNow administration activities, including user and role management, system maintenance, and platform health checks.

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Customize user interfaces, forms, workflows, and other platform functionality to align with operational and business needs.

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Provide technical support and troubleshooting for platform functionality and integrated processes.

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Partner with end users, stakeholders, and management to define and develop reports, dashboards, and data analysis solutions.

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Participate in technical process reviews, postmortems, and continuous improvement initiatives.

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Analyze requirements, identify technical challenges, troubleshoot issues, and develop effective solutions.

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Contribute to methodology improvements, customer deliverables, technical specifications, and proposal activities.

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Lead Scrum demonstrations, working groups, and other team initiatives while communicating technical concepts to diverse audiences.

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Collaborate with stakeholders at all levels, influence technical decisions, and mentor junior team members to support professional development.

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Maintain relevant ServiceNow and industry certifications and pursue additional certifications as appropriate.

Requirements:

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Technical training, relevant certification(s), or a degree in a technical or related discipline.

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At least 3 years of relevant professional experience.

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Demonstrated experience developing and customizing ServiceNow applications and modules, particularly ITSM solutions.

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Experience creating and consuming integrations using REST, SOAP, web services, or similar technologies.

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Strong scripting capabilities in at least one programming language, preferably JavaScript.

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Familiarity with ServiceNow data management tools such as Import Sets, Transform Maps, and the Configuration Management Database (CMDB).

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Ability to understand complex requirements, troubleshoot technical issues, and develop practical solutions aligned with customer needs.

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Understanding of Agile software testing and development lifecycles, including smoke testing, integration testing, and production deployment.

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Ability to identify, understand, document, and develop functionality that supports cus