ServiceNow Developer Lead / Architect / LATAM

This is a remote position.

Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)

English level: Advanced conversational (B2+ / C1)
Contract type: Staff Augmentation – long-term project

End client: Technology / services company based in Canada

Key responsibilities

- Technically lead the ServiceNow development team.

- Design the solution architecture for the ITSM and SPM modules.

- Review and approve team developments, ensuring best practices and platform standards.

- Act as the main technical point of contact with the client for architecture, roadmap and technology decisions.

- Manage instance configuration, upgrades and platform lifecycle.

- Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod).

Preferred certifications (non-blocking)

- Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable.

- Certified Implementation Specialist – SPM (CIS-SPM).

- ServiceNow Certified Technical Architect (CTA) – differentiator.

Additional technical skills

- Advanced command of JavaScript, GlideScript, Scripted REST APIs.

- Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools).

- Experience with Performance Analytics and Dashboards in ServiceNow.

- ITIL v4 (certification desirable).

Selection process:

- Resume review and certification verification.

- Technical interview in English with the client team.

- Technical assessment on the ServiceNow platform.

- Final culture / fit interview with the client.

Requirements
- Certification: ServiceNow Certified System Administrator (CSA)

- Valid and current.

- Certification: ServiceNow Certified Application Developer (CAD)

- Valid and current.

- Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles.

- Documented experience in multi-module architecture design and definition of development standards.

- Advanced conversational English (B2+ / C1).

Originally posted on Himalayas