Service Delivery Manager
Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
About the SDM Team
The Service Delivery Management team at Bloomreach is the engine behind every successful customer implementation. We don't just manage projects — we orchestrate complex, multi-workstream implementations that bring Bloomreach's AI-powered platform to life for the world's leading brands.
What makes our SDM team different in 2026:
- AI-native operations — We use Von (our AI copilot), automated processes, and intelligent workflows to eliminate manual overhead and focus on high-value delivery
- Agentic tooling — ClickUp automations, Slack-integrated utilization tracking, and automated retrospective analysis are standard operating procedure
- Commercial ownership — SDMs own the services metrics for their projects, identify upsell opportunities, author/ review SOWs, and drive revenue through delivery excellence
- Cross-pillar delivery — We implement across Marketing (Engagement), Search (Discovery), DataHub, and Loomi AI for Shopify (LAIS), often on the same project alongside Content platform
The Role
As a Service Delivery Manager based in India, you will own the end-to-end delivery of Bloomreach implementation projects for customers across EMEA and APAC. You'll manage multiple concurrent projects, coordinate cross-functional teams, and serve as the primary delivery contact for customers — ensuring every project lands on time, on budget, and with measurable business outcomes.
This is not a traditional PM role. You'll be expected to leverage AI tools and automation to operate at a higher level — spending less time on status updates and more time on strategic delivery, risk mitigation, and commercial growth.
Key Responsibilities
Project Delivery & Execution
- Own the project plan, schedule, milestones, dependencies, and critical path for 8–12 concurrent implementation projects
- Manage customer launches on the Bloomreach platform, including data migration, SDK integration, Event Streams / Item Collections setup, and go-live readiness
- Facilitate customer meetings, articulate business requirements, and translate them into actionable implementation plans
- Provide proactive reporting — leveraging automated reporting tools (Von, ClickUp) rather than manual slide decks
- Own escalation management — identify risks early, communicate clearly, and drive resolution with the right stakeholders
Commercial & Strategic
- Identify opportunities to sell additional services during project delivery — create Salesforce opportunities, helping in scoping and estimation
- Own the services metrics for your project portfolio — track utilization, manage scope, and ensure profitability
- Partner with Account Managers and CSMs to align delivery with the customer's broader success plan and renewal timeline
AI-First Operations
- Use Von and other AI tools for meeting prep, status reporting, customer re