Senior Solutions Engineer

Description

Sprout Social is looking to hire a Senior Solutions Engineer to join the Sales & Success team.

Why join Sprout’s Sales & Customer Experience team?

At Sprout Social , our Sales and Customer Experience team is the driving force behind how today’s most innovative brands use Sprout to power the future of customer connection. We sell and support the leading social intelligence platform for businesses, helping organizations unlock the full value of social data to drive strategic decisions. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.

In this role, you will collaborate with the brightest minds in the industry to support global giants like Salesforce, Airbnb, and Equifax. Just as importantly, we believe in the power of our people. You’ll find a culture that honors your ambition, encourages you to explore new horizons, and provides the framework for you to build a career that matters. If you’re ready to champion innovation and accelerate your impact, this is where you can do your best work.
What you’ll do

- Be the technical counterparts to our Account Executive team, working collaboratively with your peers in a customer-facing environment

- Serve as a product expert within SaaS based applications or social media management

- Break down complex topics and make them easily digestible to your audience

- Have a natural technical curiosity and can understand the sometimes complex changes and discussions around the network APIs.

What you’ll bring

Sprout Social is looking for a collaborative Senior Solutions Engineer to support our Enterprise sales team who is sales and marketing savvy, has a confident presence, and loves working with prospects and customers in a fast-paced environment.

The minimum qualifications for this role include:

- 5+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives and selling into Enterprise customers

- Experience demonstrating a software platform (making presentations)

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

- Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations

- Experience presenting to Marketing and Social Media professionals, including Directors/VPs of Marketing and CMOs.

- Ability to work on multiple projects and simultaneously support the Sales team

- Understanding of all components of the software sales process

- Excellent communication and presentation skills with the ability to present to a variety of external audiences

How you’ll grow
Within 1 month, you will…

- Complete Sprout Social ’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.

- Partner with the Manager of Solutions Engineering to define key success metrics for your role and how you will measure against them.

- Shadow Solutions Engineers on calls and demos to learn sales strategies and positioning.

- Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.

- Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.

- Complete a demo and written certification to ensure comprehension.

Within 3 months, you will…

- Regularly meet with your Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities.

- Begin to conduct demos on your own with minimal oversight. You will consult with prospects and customers to identify their business goals and objectives and translate their needs into actionable next steps.

Within 6 months, you will…

- Be highly confident in