Senior ServiceNow Developer (CSM, FSM, & Integrations)

This is a remote position.
Job Posting: Senior ServiceNow Developer (CSM, FSM, & Integrations) Company: Support Tech LLC Location: Remote - WORLDWIDE Position Type: Full-Time Role Overview
Support Tech LLC is seeking a high-caliber ServiceNow Developer to lead the architecture and implementation of a unified service delivery platform. This role is not just about "keeping the lights on"; it is about building a scalable Work Order Aggregator system. You will be responsible for bridging Customer Service Management (CSM), Field Service Management (FSM), and ITSM, ensuring a seamless flow from client request to field execution. A critical component of this role is the end-to-end integration of our ServiceNow instance with Field Nation and other third-party work order platforms to automate our external workforce management. Key Responsibilities 1. Core Platform Architecture (CSM, FSM, ITSM) - Design and implement a "Unified Intake" strategy where CSM Cases

automatically trigger FSM Work Orders or ITSM Incidents based on business logic. - Configure and optimize the Dispatcher Workspace and ServiceNow Mobile App

for field technicians. - Build out the Install Base and Sold Products architecture within CSM to

ensure technicians have full visibility into customer hardware/software before arriving on-site. 2. Field Nation & Workforce Integration - Own the integration between ServiceNow and Field Nation, including status

synchronization, technician check-ins, and automated work order posting. - Develop real-time synchronization using Webhooks and Scripted REST APIs to

ensure ServiceNow remains the single source of truth for all Field Nation jobs. - Implement automated cost tracking by pulling Field Nation spend limits and

invoice data back into ServiceNow expense lines. 3. Multi-Platform Work Order Aggregation - Build a "Scalable Injection API" that allows Support Tech LLC to ingest work

orders from multiple external client platforms (e.g., Jira, Salesforce, or proprietary portals) into a normalized ServiceNow format. - Utilize Integration Hub and Flow Designer to manage complex, multi-step

cross-platform workflows. - Design and maintain Correlation ID logic to prevent duplicate ticketing and

ensure bi-directional comment/attachment syncing across all platforms.
Requirements

Technical Requirements - Experience: 5+ years of ServiceNow Development experience with a focus on

CSM and FSM implementations. - Integrations: Proven track record of building complex REST/SOAP

integrations. Experience with Field Nation’s API or Connector is highly preferred. - Development Tools: Mastery of Flow Designer, Integration Hub, Business

Rules, Script Includes, and Service Portal. - Data Management: Expert knowledge of Import Sets, Transform Maps, and Robust

Transform Engines for normalizing data from multiple external sources. - Reporting: Ability to build cross-functional dashboards that show real-time

technician performance and integration health (error monitoring). Preferred Qualifications
- ServiceNow Certifications:

- Certified System Administrator (CSA)

- Certified Application Developer (CAD)

- Certified Implementation Specialist (CIS) in FSM or CSM.

- Field Operations Knowledge: Prior experience in a tech-support or

field-service-heavy industry. - Workforce Automation: Experience with "Service Bridge" or eBonding between

different ServiceNow instances.

Benefits

Why Support Tech LLC ? You won't be building standard forms. You will be building the engine that drives our company. We are looking for a developer who wants to own the "Work Order Aggregator" vision and build a world-class integration suite that eliminates "swivel-chair" operations.

Originally posted on Himalayas