Senior Revenue Operations Analyst

About hireworks

hireworks is building a community of top talent in key international markets by unlocking unparalleled access to positions at leading U.S. based companies. As your employer, hireworks will ensure you have a seamless interview, onboarding, and employee experience - providing ongoing support and resources along the way. Established in 2023, hireworks is forging corp-to-corp relationships with leading U.S. based organizations looking to grow their teams with best-in-class talent around the world. Working with hireworks means unlocking access to a network of local peers and mentors and career opportunities through our client network.
About our client

Our client is a leading provider of innovative software and services to K-12 schools and educational institutions worldwide. Their mission is to empower schools to transform education through technology. They believe in the power of education to shape the future, and they're committed to helping schools prepare students for success and make a positive impact on the world.
Position Overview

The Senior Revenue Operations Analyst - Deal Desk & Order Management plays a critical role in enabling scalable, compliant, and efficient revenue execution across the go-to-market organization at a high-growth B2B edtech SaaS company. Working primarily in Salesforce, this role performs quality assurance on opportunities before deals go out to clients, supports complex deal structures, ensures accurate order processing, and upholds revenue policies. This role partners across the business - particularly with Sales, Customer Success, Finance, Legal, and Billing..

The ideal candidate brings deep expertise in deal desk operations, opportunity and quote QA, contract review, and order-to-cash processes in Salesforce, with a strong ability to balance speed, accuracy, and risk management.
What You'll Do
Deal Desk & Commercial Support

- Serve as a senior escalation point for complex, non-standard, and high-value sales deals

- Review and support complex deal structures including pricing, discounting, contract terms, renewals, amendments, multi-year agreements, and non-standard billing arrangements

- Partner with Sales and Customer Success to structure opportunities and contracts accurately, navigate non-standard requirements, and coordinate necessary approvals.

- Help Sales and Customer Success navigate products, pricing structures, business rules, approval requirements, and special terms.

Opportunity QA & Deal Quality

- Perform quality assurance reviews of opportunities in Salesforce prior to deals going out to clients, verifying products, pricing, discounts, terms, and required data are accurate and complete

- Catch and resolve errors in quotes, proposals, and order forms before they reach the client, protecting deal integrity and the customer experience

- Develop and maintain QA checklists and approval criteria, and identify opportunities for Salesforce validations or workflow improvements to prevent recurring errors upstream.

Order Processing & Accuracy

- Oversee end-to-end order processing to ensure timely, accurate, and compliant booking of customer orders

- Manage multiple active transactions simultaneously in a high-volume environment, balancing speed with exceptional attention to detail and accuracy.

- Validate contract terms, product configurations, pricing, and billing schedules in Salesforce prior to booking

- Ensure clean handoff from Sales to Finance, Billing, and Customer Success

- Proactively identify and resolve order issues that could impact booking, invoicing, downstream revenue processes, or the customer experience.

- Client vendor onboarding form completion: Manage end-to-end processing of client vendor paperwork, ensuring that the necessary paperwork received from the client

Cross-Functional Collaboration

- Serve as a trusted resource to Sales and Customer Success, helping teams navigate business rules, product configurations, special terms,