Senior Project Manager (Certified)

Position Summary 

GXA is seeking a highly organized, execution-focused Senior Project Manager to lead the delivery of both client-facing and internal initiatives. The Senior Project Manager is responsible for planning, coordinating, executing, tracking, and closing projects while ensuring accountability, communication, and successful outcomes across all stakeholders. 

This role serves as the operational hub for project execution, coordinating activities between clients, vCIOs, vITMs, engineering teams, service delivery, procurement, vendors, and leadership. The Senior Project Manager owns project visibility, drives accountability, removes roadblocks, manages risk, and ensures projects are completed on time, within scope, and aligned with business objectives. 

Success in this position requires exceptional communication, strong organizational skills, the ability to manage competing priorities, and a relentless focus on execution and follow-through. The role supports all project types, including client onboarding, infrastructure upgrades, cloud migrations, cybersecurity initiatives, application deployments, process improvements, strategic business initiatives, and internal operational projects. 

Primary Responsibilities 

Project Planning & Execution 
- Manage projects through all phases of the project lifecycle from initiation through closure. 

- Develop and maintain project plans, timelines, schedules, milestones, budgets, and resource assignments. 

- Coordinate project execution across multiple departments and stakeholders. 

- Facilitate project kickoff meetings, status meetings, review sessions, and project closeout activities. 

- Ensure project deliverables meet scope, quality, schedule, and budget expectations. 

- Monitor project progress and proactively address delays, risks, and dependencies. 

- Drive accountability among project participants to ensure commitments are fulfilled. 

- Ensure projects maintain momentum and continue progressing toward completion. 

- Manage multiple concurrent projects while balancing shifting priorities and deadlines. 

Accountability & Follow-Through 
- Own visibility and accountability for assigned projects. 

- Maintain awareness of project status, dependencies, commitments, risks, and action items. 

- Track decisions, deliverables, outstanding tasks, and stakeholder responsibilities. 

- Ensure no critical project commitment, milestone, or action item goes unresolved. 

- Follow up with internal and external stakeholders to drive progress. 

- Escalate delays, blockers, and risks before they impact project outcomes. 

- Foster a culture of ownership, accountability, and execution. 

Client & Stakeholder Management 
- Serve as the primary point of coordination for assigned projects. 

- Build and maintain strong relationships with clients, partners, vendors, and internal stakeholders. 

- Communicate project status, risks, decisions, and upcoming milestones clearly and consistently. 

- Manage stakeholder expectations throughout the project lifecycle. 

- Facilitate discussions between business and technical teams. 

- Coordinate executive-level communications and project reporting. 

- Ensure a positive customer experience throughout project delivery. 

- Conduct project reviews and stakeholder meetings as needed. 

Risk, Issue & Escalation Management 
- Identify project risks and develop mitigation strategies. 

- Maintain project risk, issue, and decision logs. 

- Lead resolution efforts for project-related issues. 

- Serve as the primary escalation point for client blockers, vendor delays, approval dependencies, communication breakdowns, resource conflicts, and scope concerns. 

- Coordinate cross-functional problem resolution activities. 

- Escalate issues to leadership when appropriate. 

- Monitor project health and implement corrective actions when necessary. 

Resource & Cross-Functional Coordination 
- Coordinate activities between v