Senior Professional Services Consultant

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. 

About the Team 

The Professional Services team is the main point of contact with Outreach customers after a sale is complete. They are made up of leading experts on Sales Engagement, Conversational Intelligence, and Forecasting who bring innovation to implementation each and every day. As a vital part of our customer success ecosystem, the professional services team ensures that a customer’s initial onboarding and implementation are exceptional. They will educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start exceeding their KPIs.  

About the Role  

As a Senior Professional Services Consultant, you are a trusted advisor to customers who have just purchased an Outreach project and will ensure that their initial onboarding and services experience are exceptional. You will provide strategic insight to customers throughout the implementation and partner with them to provide overall platform best practices, influence their GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption. You will work with multiple teams within Outreach to ensure that a customer’s journey is well documented, that handoffs between teams are seamless, and that customer feedback is captured (Sales, Presales, Customer Success, Education, Support, Product, Engineering). This role will report to the Consulting Practice Manager and will play a pivotal role in Outreach’s continued success as we continue to scale.  

Location: Seattle preferred, but open to candidates in the Central Time Zone, with a preference for Austin, TX, and Chicago, IL.