Senior Product Operations Manager
This position is only available for W-2 employees. Please note that to be a W-2 employee, you must reside in one of the following states: PA, NJ, NH, DE, CO, SD, TX, WY, AK, or FL.
Make an Impact That Matters
Are you passionate about helping nonprofits grow their impact? Join SofterWare, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and connection.
About SofterWare
Repeatedly recognized as a Philadelphia Inquirer Top Workplace, SofterWare builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use our flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve.
Why you will love working at SofterWare:
- Contribute to a mission-driven organization dedicated to empowering nonprofits — where your work directly helps meaningful causes and makes a real difference in the world.
- Enjoy a remote-first, flexible work environment that supports your well-being and balance.
- Be part of a company culture that values collaboration, learning, inclusion, and giving back together as a team.
- Engage with vibrant employee groups like Diversity & Inclusion, SofterWare Women’s Network, SofterWare Wellness, and SofterWare Gives Back, our volunteer and community service initiative.
- Build meaningful relationships in a remote-first environment — from lively Slack channels that connect teammates with shared interests to virtual events that strengthen our sense of community
Your Role as a Senior Product Operations Manager:
The Senior Product Operations Manager drives operational excellence across Product and strategic partnership initiatives by developing the processes, tools, insights, and operating rhythms that enable teams to work effectively and make informed decisions. This role connects Product, Engineering, Partnerships, Marketing, Sales, Implementation, and other cross-functional teams to improve visibility, streamline execution, and measure outcomes. Working within an empowered product model, the Senior Product Operations Manager supports and amplifies product teams while leading the operational execution of key partner initiatives.
Key Responsibilities:
Product Operations
- Own and continuously improve product operating rhythms, including shaping cycles, Product Council preparation, launch readiness, and outcome measurement.
- Manage and operationalize Voice of the Customer programs, including NPS, feature requests, and exit interviews, ensuring insights inform product shaping and prioritization.
- Develop and standardize product launch and go-to-market processes, including templates, communication plans, success metrics, and cross-functional readiness.
- Partner with Product Managers to define, track, and report on product OKRs, roadmap delivery, and success metrics.
- Provide clear reporting and visibility across Product, executive leadership, and go-to-market teams.
- Lead the implementation and ongoing improvement of product analytics tools and dashboards that measure feature adoption, client outcomes, and product performance.
- Identify opportunities to improve product workflows, tools, and operating processes without creating unnecessary complexity or bureaucracy.
Product Partnership Operations
- Serve as the internal project lead for strategic partner initiatives, including integrations, joint launches, and new offerings, in collaboration with Partner Management.
- Translate partnership agreements and objectives into actionable workstreams with clear owners, timelines, dependencies, and measures of success.
- Coordinate cross-functional readiness for partner launches across Sales, Marketing, Implementation, Support, and other impacted teams.
- Track and report on partner initiative performance, including revenue contribution, adoption, client satisfaction, and operational impact.
- Maintain a