Senior Platform Engineer (Remote US)

We are seeking a Senior Platform Engineer to provide US-hours production support and platform engineering for the Product Catalog application. This role focuses on diagnosing and resolving connection, latency, and stability issues across the AWS-based Product Catalog stack, including Apigee, Rancher/Kubernetes, and the C# services.

The engineer will work closely with existing offshore resources and key stakeholders to ensure application reliability and performance during US business hours.

Requirements
AWS Cloud
- Hands-on experience troubleshooting production workloads in AWS

- Familiarity with core services backing an enterprise app (e.g., compute, database, networking, load balancing, monitoring)

Apigee / API Gateway
- Experience with Apigee / Apigee X (or similar API gateway) in a production environment

- Ability to debug API failures, timeouts, policy issues, and routing problems

Rancher / Kubernetes
- Strong working knowledge of Kubernetes concepts (pods, deployments, services, scaling)

- Experience using Rancher (or comparable tooling) for cluster and workload management

- Ability to diagnose pod instability, restarts, resource constraints, and related performance issues

C# / Application Services
- Proficiency in C# and .NET, especially for API and service‑oriented architectures

- Strong debugging and troubleshooting skills in distributed systems

Rules / SQL (Nice-to-Have but Important)
- Experience with rules engines or rule-based business logic

- Strong SQL skills for performance analysis and data troubleshooting

- Willingness and aptitude to learn Product Catalog's rules model and support rules work similar to our Senior Engineers over time

General
- Proven track record providing production support for complex, multi‑tier applications

- Strong analytical and problem‑solving skills; comfortable owning issues end‑to‑end

- Good communication skills for working with both technical teams and business stakeholders during active incidents with the team.

Responsibilities
- Provide US-hours production support for Product Catalog, focusing on connection, latency, and general performance issues.

- Triage and troubleshoot issues across the AWS, Apigee, Rancher/Kubernetes, C# services, and database layers.

- Investigate and resolve problems with API calls , including timeouts, missing logs, and routing/connection failures.

- Collaborate with offshore teams who implemented the AWS migration to stabilize and optimize the current environment.

- Work with Product Catalog stakeholders to identify root causes and drive sustainable fixes, not just workarounds.

- Support and optimize the C# codebase that powers Product Catalog and its API integrations.

- Develop proficiency in Product Catalog's rules engine and SQL-based rules storage , gradually taking on non‑production rules work to offload Sr Support Engineers.

- Participate in knowledge sharing and documentation to reduce single‑point‑of‑failure risk within the Product Catalog team.

Working conditions - Cover US Business Hours: 9:00 AM – 6:00 PM EST

Why work with us?
Our Culture
- Open communication and a focus on psychological safety;

- Recognition of achievements and contributions;

- Collaboration across multicultural teams;

- Less bureaucracy, more focus on results.

Hiring Process
- Intro call

- Technical Interview

- Manager Interview

- Client Interview

- Pre-offer stage + Reference Check (if requested)

- Official Offer

Originally posted on Himalayas