Senior Payments Adoption Specialist
Company Overview:
Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence.
Vision : Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.
Mission : PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.
Values :
We Deliver Simplicity
We turn complexity into clarity. We focus on what matters most, remove friction, and create solutions that are easy for customers and teammates to understand and use.
We Set the Pace
We take ownership of outcomes, act with urgency, and follow through on our commitments. We are proactive problem-solvers who drive progress and help our customers move faster.
We Act with Intention
We work thoughtfully and purposefully. We prioritize effectively, communicate clearly, and make decisions that consider the impact on our customers, colleagues, and business.
We Practice Precision
We hold ourselves to a high standard of quality and accountability. We pay attention to detail, continuously improve, and earn trust through excellence in everything we do.
Position Summary:
PatientNow is hiring a Senior Payments Adoptions Specialist to grow payment adoption and transaction volume across our existing customer base. PatientNow provides EMR, practice management, medical CRM, and payments solutions for aesthetic medical practices, wellness businesses, and salons.
In this role, you will partner with current customers to understand their payment workflows, identify expansion opportunities, and position PatientNow Payments as a strategic tool for improving efficiency, reconciliation, and revenue capture. This is a consultative sales role focused on deepening wallet share, increasing total payment volume, and helping customers get more value from our integrated platform.
Essential Duties and Responsibilities:
- Make sure our new PatientNow customers get set up with their payments accounts and begin processing payments once they go live on the platform
- Grow total payment volume across the existing PatientNow customer base.
- Identify underused payment opportunities within current accounts and expand adoption of PatientNow Payments.
- Analyze client payment trends and recommend strategies to improve transaction volume, payment mix, recurring payment usage, and operational efficiency.
- Review merchant statements to identify opportunities to consolidate providers, streamline reporting, and increase payment routing through PatientNow .
- Communicate the long-term value of integrated payments, including better reconciliation, operational savings, and stronger customer workflows.
- Use customer data, usage metrics, and account insights to identify high-potential expansion opportunities.
- Partner with Customer Success, Onboarding, and Support to help customers fully activate and optimize their payments solution.
- Manage sales activity, account health, and pipeline details in Salesforce or a similar CRM.
- Meet or exceed goals tied to total payment volume, transaction growth, customer retention, and account expansion.
Competencies: To perform the job successfully, an individual should demonstrate the following.
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Adaptability - Demonstrates persistence and overcomes obstacles. Measures