Manager, Payment Sales
Company Overview:
Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence.
Vision : Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.
Mission : PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.
Values :
We Deliver Simplicity
We turn complexity into clarity. We focus on what matters most, remove friction, and create solutions that are easy for customers and teammates to understand and use.
We Set the Pace
We take ownership of outcomes, act with urgency, and follow through on our commitments. We are proactive problem-solvers who drive progress and help our customers move faster.
We Act with Intention
We work thoughtfully and purposefully. We prioritize effectively, communicate clearly, and make decisions that consider the impact on our customers, colleagues, and business.
We Practice Precision
We hold ourselves to a high standard of quality and accountability. We pay attention to detail, continuously improve, and earn trust through excellence in everything we do.
Position Summary:
The Manager, Payments Sales is responsible for leading the payments sales team and driving adoption, activation, and GMV growth across the customer base. This role leads an overlay sales motion in partnership with the SaaS/EMR sales organization, supporting new customer sales, existing customer expansion, and targeted re-engagement of customers who have not fully adopted payments.
This leader will be accountable for team performance, sales execution, pipeline discipline, customer outreach, and value-based selling. The ideal candidate has experience selling integrated payments within a vertical SaaS environment and understands how to position payments as part of a broader software platform, customer workflow, and business outcome.
Essential Duties and Responsibilities:
- Lead the Payments Sales team responsible for driving payments adoption, customer activation, and GMV growth.
- Own team performance and quota against monthly, quarterly, and annual sales, activation, and processing volume targets.
- Partner with SaaS/EMR Sales and CS leadership and account executives to co-sell payments into new customer opportunities.
- Drive re-engagement efforts across the existing customer base to reinforce the value of payments and increase adoption.
- Build and manage a disciplined sales motion, including account prioritization, outreach cadence, pipeline management, follow-up, and CRM hygiene.
- Coach team members on consultative selling, discovery, objection handling, value proposition delivery, and closing strategies.
- Ensure the team can clearly articulate the value of integrated payments in the context of customer workflows, operational efficiency, patient payment experience, collections, reconciliation, reporting, and revenue performance.
- Use customer, pipeline, activation, and processing data to identify opportunities and prioritize sales activity.
- Partner cross-functionally with SaaS sales, customer success, implementation, payments operations, marketing, product, and finance to support payments adoption and activation.
- Serve as a payments sales subject matter expert for internal sales partners.
- Support stra