Senior IT Engineer
We are seeking an experienced and driven Senior IT Engineer to serve as a senior technical contributor on Posit's IT Operations team, supporting our distributed workforce, corporate systems, and enterprise AI infrastructure. The ideal candidate is a seasoned systems administrator and support engineer who has moved beyond day-to-day ticket response and is ready to take ownership of critical platforms, lead cross-team technical efforts, and mentor more junior team members. You'll play a leading role in operating our IT infrastructure, raising the bar on our processes and documentation, and ensuring the productivity and security of our employees. IT Operations owns and runs the platforms everything else rides on — identity, endpoints, SaaS systems, the enterprise AI platform, and the infrastructure for our enterprise automation platform. Our department's mission is to empower Posit's employees with reliable technology, maintain a robust IT environment, and operate the platform foundation for the company's enterprise AI program. You will collaborate closely with other teams across the organization to achieve our departmental mission. We achieve this through proactive system management, responsive user support, code-driven operations, and continuous process improvement, enabling innovation with effective IT solutions. Since its inception, Posit has operated as a 100% distributed company with a SaaS-first infrastructure, complemented by select platforms we host and manage ourselves in AWS. This presents unique challenges and requires pragmatism, creativity, and a collaborative, detail-oriented approach to be successful.
You will own:
- End-to-end ownership of one or more core IT platforms (platforms such as Okta, Google Workspace, Jamf Pro, Zoom, Slack, or the infrastructure for automation platforms such as n8n, Workato, or Okta Workflows) — including configuration, health, security posture, and roadmap. For the automation platform, that means the platform itself — hosting, upgrades, access, backups, and monitoring — while IT Engineering builds the workflows within it. While most of our stack is SaaS, some platforms are self-hosted in AWS, and that infrastructure is ours to run.
- Complex technical escalations across end user devices (Mac, Windows, Linux) and SaaS applications, serving as the senior point of contact when issues exceed the scope of Tier 1 support.
- Design and implementation of meaningful improvements to employee technology workflows — onboarding, offboarding, device lifecycle, access provisioning with scalability at the forefront.
- Day-to-day operational ownership of Posit's enterprise AI platform and its supporting integrations, including SSO/SCIM health, license management, desktop deployment via MDM, and front-line support for complex issues.
- Technical mentorship of IT Engineers — pairing on tickets, reviewing pull requests, and leveling up the team's technical practices.
- Maintenance of SaaS configurations, end user device controls, system access controls, and patch management according to approved guidelines, with a high bar for security and compliance.
- Creation and upkeep of technical documentation, runbooks, and playbooks for the systems and processes you own.
- Leading scheduled audits of IT-controlled systems and coordinating remediation of findings.
- Driving IT's GitOps practice forward — managing meaningful portions of your owned systems through version-controlled code, pull requests, and peer review, and coaching others through the same workflow.
You will assist with:
- Defining and refining IT's engineering standards, including IaC patterns, code review expectations, and exception processes.
- Contributing to procurement, vendor evaluation, and technical assessments for new tools — with a clear eye toward automation, support for configuration as code, and integration with our existing stack.
- Enforcing procedures for safeguarding information security and safety within IT procedu