Senior Implementation Consultant (Supply Chain Risk Management)

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

As a Senior Implementation Consultant, you will play a key role in helping Sphera customers successfully implement and maximize the value of our supply chain risk management solutions.

You will own customer implementation projects from kickoff through to completion, working closely with customers to understand their business requirements, configure and enable the solution, provide training and guidance, and ensure they are able to achieve meaningful value from the platform.

We are looking for someone who combines strong supply chain expertise with project management and client-facing consulting skills. Experience in supply chain risk management is particularly valuable, as you will bring subject matter expertise into customer engagements while developing a deep understanding of Sphera 's solutions.

This is a keyrole within the team, and we are looking for someone who can bring a high level of expertise and professionalism, share best practices and help raise the standard across the wider implementation team.

What You’ll Do

Lead Customer Implementations

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Own customer implementation projects from initialkickoff through to successful completion.

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Typically manage implementation projects, ensuring projects are delivered on time, within scope and to a high standard.

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Lead customer meetings and workshops to understand business requirements, processes and objectives.

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Translate customer requirements into effective solution configurations and implementation approaches.

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Provide customer training and guidance, helping users understand how to effectively use the platform and maximize its value.

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Act as a trusted advisor throughout the implementation, using your supply chain expertise to provide practical recommendations and guidance.

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Manage project timelines, deliverables, risks and customer expectations.

Supply Chain & Subject Matter Expertise

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Apply your knowledge of supply chain management and, ideally, supply chain risk management (SCRM) to customer engagements.

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Understand supply chain processes, procurement, supplier management and global supply chain risks and how these can be managed through technology.

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Bring industry knowledge and best practices into customer projects.

Project Management & PMO

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Apply strong project management and PMO principles across customer engagements.

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Manage project planning and project backlogsidentifyingproject risks and dependencies and proactively manage them through to resolution.

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Maintain accurate project documentation and contribute to internal implementation best practices.

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Work closely with internal teams, including Customer Care, Product and other delivery functions, to continuously improve processes and the customer experience.

Pre-Sales & Commercial Support

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Support the Sales team during the pre-sales process, bringing implementation and supply chain expertise to prospective cu