Senior HRIS Analyst

Overview

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Quest strives to be the best of the very best in everything we do. We are fanatically customer-focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work, and offers career and personal growth.

At Quest Software , we build technology that simplifies IT management and strengthens cybersecurity resilience for organizations around the world. Our people are central to our success, and we are committed to delivering an HR experience that reflects our global footprint, growth mindset, and employee-first culture.
The Opportunity

This isn't a keep-the-lights-on HRIS job. Quest Software is looking for a Sr. HRIS Analyst, based in Panama, to help administer, improve, and reimagine the HR technology behind our global workforce, including Dayforce (HCM/payroll), iCIMS (recruiting), Lattice (performance and compensation), and the connected platforms that power our people processes worldwide.

This team is in motion: while we maintain some systems, we're breaking and rebuilding others. We're looking for someone with the technical strength to do the job well and the curiosity to contribute to the HR tech roadmap: someone who sees change as opportunity. If that's you, please apply, even if you don't check every box!
This is a remote position based in Panama.
Responsibilities
What You’ll Do

System Administration & Data Management Some of this work is steady maintenance but where you make a difference is researching and implementing permanent fixes, not just quick patches, for broken or inefficient configurations.
- Maintain and administer core HR systems (Dayforce, iCIMS, Lattice, and others), including configuration, security roles, and workflows.

- Own the accuracy and integrity of HR data through regular audits, validation, and clean-up; good decisions start with good data.

- Keep configurations, security, workflows, integrations, and day-to-day system health in top shape, and build or update the documentation that keeps everyone aligned.

- Serve as an escalation point when issues arise, partnering with vendors and IT on root-cause analysis and permanent fixes.

Projects, Implementations & Transformation This is the part of the job that rewards curiosity and grit. You’ll spot the opportunity for change and help make it happen, alongside a broader HR team doing the same.
- Lead or support module rollouts, system implementations, enhancements, and vendor or platform changes, from discovery through go-live and hypercare.

- Coordinate data migration, integration mapping, testing, and cutover as our HR technology roadmap advances.

- Support the creation of user guides that drive genuine adoption of new tools and ways of working.

- Configure system changes and coordinate release management, including regression testing and UAT.

- Help gather requirements so functional specifications are clear from the start.

- Partner within HRIS and with HR Operations, IT, Finance, and system owners across the Americas, EMEA, and APJ to deliver aligned, scalable solutions.

Data, Reporting & Controls This work turns HR data into something the business can trust and use, with disciplined controls, clean reporting, and the follow-through to fix issues at the source.
- Protect data integrity through audits, validation, clean-up, and controls across integrated systems.

- Build or support automated reports and dashboards that meet business needs and let stakeholders self-serve.

- Support security, compliance, and audit requirements, including SOC and ISO controls.

- Ensure data readiness for the cycles that matter most, including compensation and performance.

Qualifications
What We're Looking For

Consider these a strong foundation, not a rig