Senior Director, Engineering Operations & Security

ABOUT US
At Vida, we help people get better- and we're helping the healthcare system get better, too.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.
The Sr. Director of Engineering Operations & Security will lead the organization responsible for how Vida builds, ships, secures, and operates from the test suite and the deploy pipeline, through our cloud infrastructure and corporate IT estate, out to the client data integrations and escalation paths where our enterprise customers feel every failure directly. When a member's eligibility file doesn't land, your team owns it. When a release regresses, your team's quality gates should have caught it. When a health plan sends a security questionnaire, you're the person who answers it. You will also serve as Vida's Security Officer, accountable for our information security program in a business where the trust of payers, employers, and members is inseparable from the product itself.
Responsibilities:

- Own test strategy and automation, CI/CD, infrastructure as code, cloud platform, and developer environments.

- Set and enforce the quality gates and deployment practices that let product engineering move quickly without breaking things.

- Drive measurable improvement in developer productivity, build and deploy reliability, and time to recovery.

- Own corporate IT, identity and access management, endpoint and device management, and SaaS and vendor security.

- Serve as Vida's Security Officer with named accountability for the information security program: policy ownership, risk assessment, security awareness, vulnerability management, and incident response.

- Act as the executive point of contact for customer security diligence, questionnaires, and audit activity, and make that process a fast, unremarkable part of the sales cycle.

- Build and lead the security roadmap, and hire the security depth the program requires.

- Own client data operations and eligibility and data feed operations end to end, including their reliability, monitoring, and automation.

- Own Tier 2/3 technical escalations from Customer Success, with clear SLAs and a durable prioritization partnership with CS leadership.

- Transition this team from a support-shaped function into an engineering-shaped one: better tooling, engineering standards, meaningful automation, and a real career ladder for the people on it.

- Own incident management for customer-visible issues, including on-call rotations, escalation paths, incident command, and the postmortem discipline that keeps the same incident from recurring.

- Establish one operating standard across all of your teams including shared on-call practices, a single incident process, common definitions of healthy, and metrics that leadership actually reviews.

- Define and report the small set of reliability and security measures that give the company a shared language for system health.

- Develop the Managers and Senior Engineers you inherit, assess the bench honestly, and hire to fill the gaps.

- Land the Production Operations transition into Engineering without dropping a customer commitment.

- Stand up the SLA and prioritization agreement with Customer Success, and reduce the team's manual workload enough that its capacity isn't capped by toil.

- Take clear ownership of the