Senior DevOps Engineer

Job title

Senior DevOps Engineer (Remote)
Team

Engineering
Department function

The Engineering Department is crucial in designing, developing, and maintaining our company's software products. Our department manages critical areas such as development, infrastructure, operations, quality assurance, and product management, collaborating to provide reliable, secure, and scalable technology solutions.

Our primary objective is to build and sustain software products that satisfy customer needs and align with our long-term business strategy. The department is instrumental in researching and integrating new technologies to enhance our internal products and operations. We are also responsible for ensuring our products meet the company's IT, information security, and compliance program requirements.
Department Responsibilities
- Providing the strategic technical direction for the business
- Architecting, developing, and maintaining Documo’s software product catalog in collaboration with the Product Team, internal stakeholders, and customers
- Ensuring technology solutions meet high standards for reliability, security, and scalability
- Maintaining technical documentation and procedures to ensure the effective development, maintenance, and support of software products
- Researching and implementing new technologies that improve internal operations
- Implementing requirements to satisfy information technology, information security, and compliance programs
- Providing escalated technical support to customers and internal stakeholders as needed

Reports to

Engineering Manager, DevOps
Direct reports

None
Key Relationships

Internal: Applied AI, Customer Success, Development, Information Security, Product Management, Quality Assurance, System Architects

External: Cloud and tooling vendors, compliance auditors, and customer technical stakeholders as needed for escalations and integrations
Role Purpose

The Senior DevOps Engineer designs, builds, and operates the cloud platform that runs Documo's document processing and fax products, including the infrastructure behind our AI and machine learning services. You will own how code gets from a pull request to production, how production stays healthy, and how the platform scales securely as our product catalog and AI workloads grow.

You will bring 6+ years of DevOps, site reliability, or platform engineering experience, use AI tools in your daily work, treat infrastructure as a product, and act as a technical lead who mentors other engineers.

This role can be up to 10% customer-facing, mainly escalations, connectivity and integration discussions, and security reviews.
Why join Documo?
- Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.
- Annual bonus program based on role and company performance.
- Annual performance reviews with merit increases.
- In-person company kick-off to connect, collaborate, and celebrate.
- Equity opportunities to grow with us.
- Flexible remote work that fits your life, plus flexible paid time off.
- Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).
- Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.

We celebrate differences.
Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.