Senior Customer Success Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Would you like to work for a rapidly growing international healthcare company? We are looking for a Senior Customer Success Specialist to join our Acute Care & Monitoring (ACM) Operating Unit! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join Medtronic where we appreciate your talent, experience, and passion for your work. You can count on professional and personal development, exciting challenges, and a dynamic environment. For this remote position, you will be expected to be based in the United Kingdom. As the ACM Senior Customer Success Specialist Western Europe, you will help redefine the customer experience by driving product availability through data-driven insights, cross-functional collaboration, and proactive supply chain management. Operating at the intersection of supply chain, sales, and customer success, you will anticipate challenges, optimize forecasts, and transform complexity into clear, timely communication. Partnering with the Customer Success Manager, you will contribute to innovative mid- and long-term initiatives that elevate services and shape the future customer journey within a fast-paced, diverse, and truly international environment. Responsibilities may include the following and other duties may be assigned: - Monitor back-order and planning reports on a regular basis to proactively identify supply risks and opportunities - Analyse supply chain data and develop clear, actionable solutions to improve product availability and customer satisfaction - Collaborate closely with supply chain, sales, marketing and other internal and external stakeholders to ensure accurate forecasting and optimal stock levels - Actively participate in meetings with planners and country teams to stay aligned on potential supply issues and product allocation decisions - Provide timely and transparent information to the sales force, enabling effective customer communication and expectation management - Contribute to the success of New Product Introductions by partnering with the European Marketing team to ensure timely product availability across all European warehouses at market launch - Support the Customer Success Manager in mid- and long-term projects designed to enhance customer experience and services, with a strong focus on Customer Care and Service & Repair processes - Leverage innovation and AI-enabled tools to continuously improve reporting, data analysis, communication effectiveness, and the overall customer experience Required Knowledge and Experience: - Bachelor’s degree in management, Industrial management, Business, Life Sciences, or a related field - At least 4 years of experience in a similar role, preferably within the medical device industry - Basic knowledge of SAP and working knowledge of Microsoft Excel, including pivot tables - Proficiency in English (reading, conversation, and writing); additional European languages are a plus - Strong analytical, organizational, and project management skills with a focus on execution excellence - Excellent communication skills with a proven ability to collaborate and influence effectively in a cross-functional, matrixed environment - Ability to work independently in a remote environment, demonstrating strong ownership, accountability, and self-organization Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by e