Senior Contracts and Legal Operations Manager

About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

Outreach's Legal team supports the business as a lean, fully remote group that blends deep commercial contracting expertise with legal operations discipline. The team partners closely with Sales, Finance, Revenue Operations, Business Systems, and Privacy to keep deals and processes moving, and covers both U.S. West Coast and East Coast hours to ensure reliable, always-on queue coverage. The team is actively modernizing how legal work gets done - from CLM and contract-repository tooling (Ironclad, Salesforce, Atlassian Jira, Mindtickle) to embedding AI into everyday contracting and operations workflows.

The Role

Outreach is hiring a Senior Contracts and Legal Operations Manager to join its Legal team. This role reports directly to the Senior Director, Legal and combines two complementary disciplines: commercial contracting and legal operations.

On the contracting side, you will provide coverage of Legal’s contracting queues during U.S. West Coast hours, independently handling intake, triage, and negotiation of agreements within defined templates, playbooks, and fallback positions. Attorneys remain actively involved in contracting, and you will coordinate closely with them on complex or non-standard matters.

On the operations side, you will shape the systems, processes, templates, and reporting that Legal and the broader business rely on, including driving AI adoption into Legal’s daily work and workflows.

The position offers broad cross-functional exposure across Sales, Business Systems, Finance, Revenue Operations, Privacy, and other teams. We are looking for a business-focused professional who delivers measurable results, exercises sound judgment, operates with independence within defined authority, and builds practical partnerships across the organization.

Location: This is a remote (US) position that requires availability during U.S. West Coast business hours to ensure coverage of Legal’s contracting queues.

Your Daily Adventures Will Include

Contract Intake, Triage, and Negotiation

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Provide independent coverage of Legal’s contracting queues during U.S. West Coast hours

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Triage incoming requests, provide practical guidance within scope, identify the appropriate Legal or cross-functional owner, and keep matters moving efficiently

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Negotiate commercial agreements including NDAs, MSAs, Order Forms, and similar standardized commercial agreements, using Outreach templates and approved fallback positions

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Coordinate with attorneys on complex agreements, non-standard positions, material deviations, and matters requiring legal judgment

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Support periods of increased volume, particularly at month-end and quarter-end

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Apply AI tools to improve intake, triage, issue identification, drafting, and negotiation workflows

Legal operations management: Contracting Processes, Templates, and Business Enablement

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Own and continuously improve contracting processes, templates, playbooks, fallback positions, approval paths, and related documentation, including MSAs, DPAs, Order Forms, MNDAs, and AI addenda

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Develop clear, practical self-service documentation and enablement materials for Sales and other stakeholders, reducing routine process administration and repetitive questions h