Senior Cash Specialist, Remote

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description

Crum & Forster is seeking a Senior Cash Specialist to join our Financial Operations team. This role is responsible for the accurate and timely application of insurance premium payments, reconciliation of accounts receivable activity, and resolution of unapplied and unallocated cash items. The Senior Cash Specialist serves as an experienced resource within the cash application function, handling more complex account activity, supporting process improvements, and assisting with day-to-day team guidance.

The ideal candidate will bring strong accounts receivable and general accounting experience, excellent research and problem-solving capabilities, and a commitment to delivering outstanding customer service in a fast-paced environment.
What you will do for C&F:

- Research and process daily cash receipts into the appropriate receivable system, applying payments to the correct customer account and policy transaction within established timelines.

- Reconcile remittances to accounts receivable balances and investigate discrepancies.

- Review and resolve unapplied and unallocated cash items on a regular basis.

- Correct misapplied cash and process cash transfers as needed.

- Perform daily and monthly cash balancing activities.

- Partner with collections and internal stakeholders to resolve premium and commission discrepancies, including overpayments and underpayments..

- Respond to customer service inquiries by phone and email within service standards.

- Research and resolve more complex cash application and account issues.

- Identify recurring issues and recommend process improvements to enhance accuracy and efficiency.

- Assist with documenting and updating workflows, procedures, and process changes.

- Provide support and guidance to team members on cash application processes and best practices.

- Participate in special projects and other duties as assigned.

What you will bring to C&F:

- A Bachelor’s degree (or equivalent experience) and a minimum of 3 to 5 years of experience in accounts receivable, cash application, or general accounting.

- Strong knowledge of accounts receivable and general accounting principles.

- Property & Casualty insurance experience preferred.

- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook .

- Strong analytical, organizational, and problem-solving skills.

- Excellent verbal and written communication skills.

- Strong mathematical aptitude and attention to detail.

- Ability to prioritize workload and work effectively in a fast-paced environment.

- Demonstrated commitment to providing excellent customer service to internal and external stakeholders.

- Associate’s degree preferred, but not required.

- Ability to adhere to departmental policies, procedures, and authority levels in support of C&F’s risk management controls.

- Ability to work independently while collaborating effectively across teams.

- Experience handling complex reconciliations and cash application issues.

-