Senior Business Analyst

Overview

MSQ DX is searching for a Senior Business Analyst to join our successful and growing team. As a Business Analyst at MSQ DX , you will need to have a strong aptitude for relationship management, requirements gathering, the ability to transform requirements into a consumable format, and be a leader amongst the internal team to help drive the project to completion. You will regularly juggle multiple concurrent client engagements, so strong prioritization and time-management skills are essential. Technical acumen is a must, including the ability to demo completed features and products, and comfort using AI tools to work faster and smarter across the BA lifecycle. Prior experience in a digital agency setting, particularly projects with a MarTech focus, is essential.

At MSQ DX , we love to share knowledge, nurture skills, and encourage you to challenge yourself. Our Business Analysts are organized, enthusiastic, engaged, consultative, and adaptable.
What You’ll Be Doing

On customer projects

- Elicit, analyze, specify, and validate the business needs of project sponsors and stakeholders

- Gather customer requirements via workshops, questionnaires, surveys, site visits, workflows, use cases, scenarios, and other methods

- Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team

- Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards

- Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team as needed

- Review detailed requirements/user stories with the business stakeholders to ensure accuracy.

- Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted (backlog refinement)

- Work with stakeholders and project team to prioritize requirements

- Manage and track the status of requirements throughout the project lifecycle; enforce and redefine, as necessary

- Communicate changes, enhancements, and modifications of business requirements — through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood

- Establish a solid relationship of trust and respect with the client stakeholders and internal team members from all departments.

- Manage multiple concurrent projects simultaneously, balancing competing priorities and deadlines while maintaining quality and attention to detail on each engagement

- Leverage AI tools throughout the requirements lifecycle — from synthesizing discovery notes and drafting BRDs to generating user stories and acceptance criteria — to accelerate delivery without sacrificing quality

As a member of the Arke BA Team
- Continuously look for ways to further enhance MSQ DX ’s methods of requirements-gathering and documentation
- Assist with developing standard templates to write requirements specifications accurately and concisely

- Provide guidance and/or instruction to junior staff members

- Pilot and champion new AI-powered workflows and tools for the BA team, sharing prompts, templates, and lessons learned so the broader team can work more efficiently

- Maintain a positive and productive working relationship with stakeholders, peers, and leadership

What We’d Love to See

- 5+ years of web project lifecycle — discovery to design to implementation and release — ideally within a MarTech digital agency setting

- 2 – 5 years of previous product management and/or project management experience

- 5+ years of experience with CMSs (experience with any of the following is a plus – Contentstack, Contentful, Optimizely, Sitecore, WordPress Atlas, Uniform)

- Understanding of web page structure (i.e. header, components, footer) and WCAG 2.1/2.2 accessibility requirements

- Experience with Quality Assurance and testing, and the ability to work