Senior Benefits Analyst

Location: Remote (U.S.) Must work and reside within the U.S.

Job Overview: The Senior Benefits Analyst is responsible for the day-to-day execution and delivery of Cambium’s employee benefits programs, with primary responsibility for leave of absence (LOA) administration while supporting the administration of health and welfare, wellbeing, and other employee benefit programs. Reporting to the VP, Total Rewards & People Operations, this role operates independently and serves as a resource to employees and managers.

Success in this role requires the ability to interpret policy, assess employee situations, and provide clear, accurate, and actionable guidance across a broad range of benefits and leave-related matters.
Job Responsibilities:

Benefits Operations

- Ensure accuracy and consistency across systems, vendors, and employee-facing materials (e.g., Workday, plan documents, vendor platforms)

- Execute system configuration, testing, and validation activities to support ongoing operations and annual processes (e.g., open enrollment, plan changes, updates)

- Identify and resolve data, eligibility, and enrollment issues, ensuring timely and accurate corrections

- Maintain and update benefits documentation, resources, and internal process materials to reflect current plan design and practices

- Monitor program activity and proactively address discrepancies, gaps, or errors before they impact employees

Leave of Absence (LOA) Administration & Guidance

- Serve as a point of contact for employees and managers navigating leave of absence

- Assess employee situations and determine appropriate next steps, including identifying when a leave may qualify under applicable programs (e.g., FMLA, short term disability, state leave)

- Explain leave processes, timelines, and expectations, including how leave interacts with pay, benefits, and job protection

- Apply working knowledge of leave laws and company policy to provide informed, accurate guidance

- Partner with third-party administrators to support claim initiation, documentation requirements, status tracking, and issue resolution

- Manage employee cases from initial inquiry through resolution, ensuring coordination and communication throughout the process

- Identify and escalate complex or high-risk situations as needed

Employee & Manager Communication & Enablement

- Respond to employee and manager inquiries with clear and accurate information

- Translate benefit plans, policies, and processes into practical, easy-to-understand language tailored to the audience

- Deliver employee-facing communications (written and live), including support for open enrollment and benefit program education

- Identify trends in employee questions and update materials, templates, and FAQs to improve clarity and consistency

- Maintain a clear and solutions-oriented approach in employee communications that supports a positive employee experience and builds trust

Issue Resolution & Risk Management

- Investigate and resolve a range of benefits and leave-related issues, including complex or sensitive situations

- Interpret policies, assess available information, and determine appropriate next steps using sound judgement

- Manage issues using available data, precedent, and input from appropriate partners (e.g., PX Business Partners, Legal, Total Rewards leadership, and vendors)

- Engage stakeholders as needed, providing relevant context and proposed approaches to support resolution

- Coordinate issue resolution through to completion and communicate outcomes and next steps to stakeholders

- Communicate with employees in a clear and neutral manner, ensuring messages are easy to understand

Vendor Coordination & Process Improvement

- Manage day-to-day interactions with benefits and leave vendors to resolve issues, clarify requirements, and support service delivery

- Follow through on vendor-related issues and escalations and communicate updates to impacted stakeholders

- Proact