Senior Agent Product Manager
About the Role
We're a fast-growing, Series A-backed AI platform company focused on automating complex customer operations for financial services institutions — think lending, disputes, KYC, collections, insurance claims, and more. Our specialist AI agents handle end-to-end workflows compliantly and at scale, and we're trusted by leading names in banking and fintech.
As a Senior Agent Product Manager , you'll sit at the intersection of product, engineering, and customer success — owning the full lifecycle of enterprise AI deployments from pre-sales through live implementation. You'll be the primary technical and strategic partner for our enterprise customers, ensuring they achieve real, measurable outcomes with our platform. This is a high-impact, forward-deployed role on a small, sharp team solving genuinely hard problems in AI-powered operations.
This is an on-site role based in Los Angeles, CA. Visa sponsorship is not available.
What You'll Do
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Scope and lead end-to-end implementation projects that deeply embed our AI platform into customer operations, driving strategic outcomes.
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Own delivery and integration of our platform into enterprise customer environments, ensuring high-quality outcomes throughout.
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Conduct deep-dive discovery to define customer objectives, technical requirements, and the operational landscape for each deployment.
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Guide customers in tailoring and optimizing AI agent capabilities to solve unique operational challenges and maximize end-user resolution rates.
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Proactively analyze performance data to track AI effectiveness, drive continuous improvement, and ensure customers realize measurable value.
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Serve as the primary technical interface for customers during pre-sales — assisting with proof-of-concepts (POCs), technical due diligence, and managing the transition to full implementation.
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Collaborate closely with internal AI, Engineering, and Sales teams as the "voice of the customer" to shape the product roadmap.
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Build scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
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Manage project risks and governance related to AI deployment, ensuring solutions meet compliance, security, and responsible AI standards.
What We're Looking For
Must-haves:
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5+ years in forward-deployed, customer-facing technical roles delivering enterprise software or AI platform implementations.
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Hands-on experience with APIs, system integrations, and technical solution design in enterprise environments.
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Proven track record of owning and delivering complex, multi-stakeholder technical projects end-to-end — from scoping through go-live.
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Experience conducting deep-dive discovery and gathering complex business and technical requirements from enterprise customers.
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Comfortable using analytical tools and SQL or data warehouses (e.g., BigQuery) to analyze performance metrics and guide decisions.
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Experience supporting pre-sales cycles, including designing and running POCs and technical due diligence.
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Experience managing compliance, security, or risk governance requirements in regulated or enterprise technology deployments.
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Strong communicator across all audiences — from engineering teams to senior executive stakeholders.
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Thrives in ambiguity; proactively creates structure and drives clarity where none exists.
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Entrepreneurial mindset with a pragmatic, outcome-oriented approach to problem-solving.
Nice to haves:
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Background in financial services, banking, fintech, or other regulated industries.
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Experience with AI/ML product management, agent-based automation, or intelligent workflow design.
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Experience designing and scaling customer onboarding or implementation playbooks.
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Familiarity with responsible AI, AI governance frameworks, or ethical AI deployment standards.
Compensation & Benefits
Compensation details are not listed for this role. This is a full-time, on-site position with a competit