Principal Product Manager, Agentic Experiences
Who We Are
At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.
We are entering the agentic era. Our customers — small business owners and the professionals who serve them — will increasingly get work done bydelegating toagents rather than clicking through screens. Across the companywe are building a growing portfolio of business and product agents: agents that build andoptimizewebsites, agents that market, agents that support andretain, agents that sell, agents that manage the account.Individuallythey are powerful. Stitched together, they become the product.
That stitchingisthis role. The Principal PM, AgenticExperiences owns the connective layer — how a fleet of independently-built agents shows up to the customer as one coherent, trustworthy, frictionless experience, across every interface we expose: the customer portal, our APIs, MCP servers, and third-party connectors and channels.
This is a highly cross-functional, high-visibility individual contributor role for someone who thinks in systems, has strong product taste, and canoperatein a product-led organization where influence matters more than reporting lines.
What you’ll do & how you’ll make your mark.
The agentexperiencearchitecture. Define the end-to-end model for how agents are discovered, invoked, handed off between, and held accountable to the customer. Own the shared primitives — identity and permissions, context and memory, intent routing, hand-off and escalation, human-in-the-loop approval, transparency and traceability,guardrailsand fallback.
Connectingthe dots to the customer. Translate a portfolio ofinternally-ownedagents into a single customer narrative: what the customer can ask for, what happens when they do, how they know it worked, and what it costs. Own the customer journey across agents, not just the agents.
The interface surface strategy. Set the strategy for how agentic capability is exposed across:
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Portal — conversational and ambient agent surfaces inside the logged-in experience, alongside and eventually in place of traditional navigation
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APIs — clean, agent-consumable contracts over our commerce, hosting, domains, and account systems
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MCP — our capabilities as tools that both our own agents and external agents (Claude, ChatGPT, IDEs, partner platforms) can call safely
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Connectors & channels — bringing our agents to where the customer already works, and bringing their tools into ours
Standards andthe operatingmodel. Establish the shared patterns, quality bars, and interaction standards that let a dozen teams ship agents independently without fragmenting the experience.Define what "good" looks like — latency, accuracy, containment, escalation, tone, disclosure — and the review mechanism that holds it.
Measurement. Define the metric framework for agentic experience: task success and completion rate, hand-off and containment, time-to-value, trust and intervention rates, and the downstream commercial impact on conversion, attach, and retention.
Roadmap and influence. Build the multi-quarter roadmap for the connective layer, and drive alignment across product, engineering, data, design, care, and marketing to sequence it. Partner especially closely with Data & Personalization — agents are only as good as the context and signals they act on.
Who you are & what you’ll need to succeed.
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10+ years in product management , includingsignificant timeon platform, API, or ecosystem products, and time on customer-facing experiences. You have shipped both.
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Demonstrated ownership of an AI or agentic product surface — assistants, copilots, automation, orchestration, or tool-calling systems in production, with real users and real accountability for outcomes.
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Deep te