Senior Account Manager

Company Overview:

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind.

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible Core Values:

- Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.

- Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.

- Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.

- Humility - The recognition and daily practice that "we" is always greater than "I".

- Happiness - The decision to prioritize passion and love for what we do above everything else.

The Role:

Digible is looking for a Senior Account Manager to join our team!

Our Client Services department is responsible for cultivating extraordinary relationships with our clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting and exceeding expectations.

The Senior Account Manager joining this team will be directly responsible for managing the agency's most strategically complex client relationships, characterized by higher MRR/ARR and requiring senior-level strategic guidance, cross-functional coordination, and proactive account leadership. The Senior Account Manager will own the strategic direction and performance of all digital aspects of their clients' campaigns, including all Digible’s Paid and Organic service offerings.

The Senior Account Manager will also act as a product expert for Digible’s tech platform, Fiona, serving as a resource for adoption, feedback, and strategic integration. The Senior Account Manager has in-depth digital knowledge, exceptional communication and leadership skills and thrives in a fast paced, collaborative environment.

You’ll love this job if you:

- Love talking to clients, building relationships and finding ways to proactively provide value

- Serve as the internal expert on your clients. Ask thoughtful, inquisitive questions to deepen your understanding of each client’s business, goals, challenges, and priorities.

- Are energized by developing others — you find real satisfaction in watching an AM you’ve coached level up

- Want to own client strategy, not just execute it — you think in terms of long-term portfolio health and expansion

- Are ready to lead department initiatives end-to-end, not just contribute to someone else’s

- Can balance a full client book with big-picture departmental thinking — and make both look easy

- Thrive on presenting to clients — QBOs, market analyses, strategic recommendations — you command the room

- Have a point of view on the industry and want to shape how Digible shows up as a thought leader

- Have an appetite for process improvement — you spot inefficiency and fix it, you don’t just flag it

- Naturally think “we” — and know that means developing the people around you, not just doing great solo work

What you’ll do:

Client Strategy, Retention & Expansion

- Serve as the primary strategic p