Seasonal Customer Experience Associate

TE Seasonal Customer Experience Associate
Save

Tecovas is a fast-growing Western brand offering high-quality handcrafted cowboy boots and accessories directly to consumers.
Tecovas
Employee count: 501-1000
United States only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

We're passionate about customer experience here at Tecovas , and we're looking for Seasonal Customer Experience Associates to ensure our current and future customers have the best possible interaction with our brand and product. You will be on the forefront of our customer experience function and will have a role in shaping the strategy of a rapidly-growing brand.

In order to provide our customers with the best holiday shopping experience, you will be required to be flexible with scheduling and available to work during the following:
- Extended holiday hours that may include early morning shifts, weekends, and evenings.
- Key holiday events, including: - The week of Thanksgiving (including the Friday after Thanksgiving),
- The week of Christmas (including the day after Christmas), and
- The week between Christmas and New Year's (including New Year's Day)

- Mandatory training: Oct 12 - 16 & Oct 19 - 23, 9am - 1pm CT

This is a temporary role with an expected start date of Oct 12 - Jan 16. Opportunities to become a permanent Customer Experience Associate may become available after the season, pending individual performance and business needs.

This is a remote position available to candidates located within the United States.

Responsibilities include, but are not limited to:
- Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone
- Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
- Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations
- Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members
- Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired
- Partner with leadership team to create and execute new policies, procedures and customer retention programs
- Maintain excellent daily metrics and CSAT.
- Consistently represent the team in culture, attitude, and expertise and fully embody Tecovas ’ core values.

Qualifications:
- BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field.
- Retail or customer-facing job experience
- Independent, results-driven work ethic
- Ability to manage difficult customer situations in a calm, positive manner
- Comfort with ambiguity and working in a fast-paced startup environment
- Utmost character, honesty, and humility

Part-Time Benefits:
- Competitive hourly compensation: $18/hour

About Us:

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www. Tecovas .com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try!

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.

Apply now
Job expired?

Please let Tecovas know you found this job on Himalayas. This helps us grow!

Apply now
About the job
Apply before
Nov 12, 2026
Posted on
Sep 13, 2026
Job type
Temporary
Experience level
Entry-level

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Customer Experience Customer Service Seasonal Retail Support Sales Seasonal Customer Service Representative Seasonal Associate Seasonal Retail Associate Customer Experience Associate Entry Level Customer Experience Associate Customer Service Associate Customer Engagement Associate

Skills
Customer Experience Email Communication Live Chat Retail Sales Shipping and Logistics Customer Retention Product Knowledge Marketing CSAT

Browse similar jobs
Remote Entry-level Customer-Experience Jobs Remote Temporary Customer-Experience Jobs Remote Entry-level Customer-Experience Jobs in United States Remote Temporary Jobs in United States Remote Customer-Experience Jobs in United States

About Tecovas

Learn more about Tecovas and their company culture.

View company profile

Tecovas was founded in 2015 by Paul Hedrick, who merged his professional passion for entrepreneurism with his born-in-Texas love for cowboy boots. Paul felt the Western industry had become stale, was confusing to shop (especially for first-time boot buyers), and lacked experiences that “wowed” customers. So he set out to build a Western brand that would take the magic of the West and serve it up through a modern, customer-first lens.

Fast forward to today and we’re still designing boots in Austin and crafting heritage-made boots with our trusted partners in León, Mexico — and performance-minded footwear with our trusted partners in Vietnam. By doing things our way, and growing with a singular focus on what customers truly want, Tecovas has become the fastest-growing Western brand in the world. Our goal is for everyone–from generational ranchers to first-time boot buyers–to fall in love with our boots the moment they pull them on and go hard after the things they love and care about.

Apply now
Job expired?

Please let Tecovas know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Nov 12, 2026
Posted on
Sep 13, 2026
Job type
Temporary
Experience level
Entry-level

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Customer Experience Customer Service Seasonal Retail Support Sales Seasonal Customer Service Representative Seasonal Associate Seasonal Retail Associate Customer Experience Associate Entry Level Customer Experience Associate Customer Service Associate Customer Engagement Associate

Skills
Customer Experience Email Communication Live Chat Retail Sales Shipping and Logistics Customer Retention Product Knowledge Marketing CSAT

Browse similar jobs
Remote Entry-level Customer-Experience Jobs Remote Temporary Customer-Experience Jobs Remote Entry-level Customer-Experience Jobs in United States Remote Temporary Jobs in United States Remote Customer-Experience Jobs in United States

Claim this profile TE Tecovas

Company size

501-1000 employees

Founded in

2015

Chief executive officer

Paul Hedrick

Markets
Western Wear Footwear Retail Fashion Apparel Lifestyle Heritage Products Direct to Consumer Outdoor Gear Ecommerce

Employees live in
United States

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs
View job TE United States only

Customer Success Representative
Tempus
Employee count: 1001-5000

Salary: $48K – $55K per year

Full Time
Customer Service

View job TH United States only

Customer Experience Associate
Thuma
Employee count: 51-200

Full Time
Customer Experience

View job RE United States only

Seasonal Customer Love Associate - (Remote - TX based)
Reformation
Employee count: 1001-5000

Part Time
Customer Love

View job SU United States only

Seasonal Sales/Telesales Associate- Remote (US only)
Sutherland
Employee count: 5000+

Temporary
Customer Service

View job CO United States only

Remote Customer Care and Sales Advisor
Cable One

Full Time
Customer Service

View job TS United States only

Customer Solutions Specialist
The Container Store

Full Time
Customer Service

DB HU TL
Top remote companies
Remote companies like Tecovas

Find your next opportunity by exploring profiles of companies that are similar to Tecovas. Compare culture, benefits, and job openings on Himalayas.

View all companies
View company DB 24 jobs Deckers Brands
Deckers Brands's Salaries

Deckers Brands is a major player in the footwear and apparel industry, recognized for its diverse portfolio of innovative brands and commitment to sustainability.
Footwear Apparel

View company HU Huckberry

Huckberry is a one stop men's shop that's equal parts lifestyle retailer and media brand.
Lifestyle Retail Men's Fashion

View company TL True Classic Tees LLC

True Classic Tees offers high-quality, comfortable t-shirts for every body type, blending style and affordability.
Apparel Fashion

View company EC Ecentria
Ecentria's Tech stack

Ecentria is a comprehensive destination for gear enthusiasts, offering a blend of products, guides, and technology.
Retail Outdoor Gear

View company EC ECCO
ECCO's Benefits ECCO's Tech stack

ECCO is a Danish shoe manufacturer and retailer known for its innovative comfort footwear and unique vertical integration, owning its entire supply chain from tanneries to stores.
Apparel and Fashion Direct to Consumer

View company SS 1 job Schneider Saddlery
Schneider Saddlery's Salaries Schneider Saddlery's Benefits Schneider Saddlery's Tech stack

A family-owned equestrian retailer founded in 1948, offering a wide range of horse care products, tack, and apparel for English, Western, and Arabian riders.
Equestrian Products Retail

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up with Google Sign up

Save Apply now