Scrum Master / Delivery Coach

Delivery Coach / Scrum Master — Salesforce (Primary) & NetSuite (Secondary)
Overview

We are seeking an experienced Delivery Coach / Scrum Master to lead delivery, primarily for our Salesforce team (approximately 90% of the role), with the remaining 10% supporting the NetSuite team. In this role you will act as a servant-leader, facilitating Scrum ceremonies, coaching the team on Agile (and other) principles, and creating the conditions for high, sustainable delivery. You will remove impediments, protect the team's focus, and foster a culture of transparency, collaboration, and continuous improvement. The ideal candidate combines strong facilitation and coaching skills with familiarity with the Salesforce delivery landscape.
Key Responsibilities

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Serve as the primary Scrum Master for the Salesforce team (~90% of the role), facilitating all core Scrum ceremonies.

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Provide Scrum Master support to the NetSuite team as needed (~10% of the role), coordinating across both workstreams.

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Coach both teams on Agile and Scrum practices, driving continuous improvement.

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Facilitate retrospectives that surface honest insights and produce concrete, tracked improvement actions.

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Identify, track, and remove impediments that block progress across the Salesforce and NetSuite teams.

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Protect the teams from external disruption and help maintain a sustainable pace.

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Partner with product owners to keep backlogs healthy, refined, and well-prioritised.

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Manage cross-team dependencies, especially where Salesforce and NetSuite integrate.

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Maintain transparent reporting on sprint health, delivery metrics, and progress for stakeholders.

Required Skills & Experience

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Solid, demonstrable understanding of Agile principles and the Scrum framework.

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Proven experience facilitating Scrum ceremonies and coaching delivery teams.

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Excellent communication, facilitation, and conflict-resolution skills.

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Effective stakeholder management across technical and business audiences.

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Ability to remove impediments and promote team self-organisation.

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Proficiency with an Agile work-tracking tool and delivery reporting.

Preferred Experience

- 3–5 years in a Scrum Master role.

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Experience supporting Salesforce delivery teams or projects.

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Exposure to NetSuite projects or ERP delivery.

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Relevant Agile or Scrum certification (e.g., CSM, PSM).

Tools & Systems

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Salesforce — primary supported platform (~90%).

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NetSuite — secondary supported platform (~10%).

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Agile work-tracking tool — for backlog, sprint boards, and reporting. Jira

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Collaboration tools — Confluence, Slack, Jira

Accountability Measures

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Ceremony effectiveness: well-facilitated, outcome-focused Scrum events across both teams.

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Impediment resolution: blockers identified and resolved in a timely manner.

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Delivery predictability: consistent achievement of sprint commitments and stable flow.

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Cross-platform coordination: Salesforce/NetSuite dependencies managed smoothly.

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Transparency: clear, current reporting on progress and delivery metrics.

Agile / Scrum Master (required)
Jira (preferred)

SAFe (optional)
Prince2/Project Managent (optional)
Our Values
Collaboration is our superpower

- We uncover rich perspectives across the world

- Success happens together

- We deliver across borders.

Innovation is in our blood

- We’re pioneers in our industry

- Our curiosity is insatiable

- We bring the best ideas to life.

We do what we say

- We’re accountable for our work and actions

- Excellence comes as standard

- We’re open, honest and kind, always.

We are caring

- We learn from each other’s experiences

- Stop and listen; every opinion matters

- We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapF