Scheduling Operations Specialist

We are seeking a Scheduling Operations Specialist to join our Talent Acquisition and Scheduling Operations team. This role plays a critical part in supporting relief veterinarian staffing across our hospital network by coordinating schedules, managing coverage needs, supporting relief veterinarians, and partnering closely with Practice Managers, Regional Directors, Recruiting, and Operations. The Scheduling Operations Specialist serves as a central point of contact for relief scheduling and helps ensure hospitals have the veterinarian coverage needed to operate successfully. This position requires strong communication, organization, problem-solving, and the ability to manage multiple markets and completing priorities in a fast-paced environment. Job Summary

The Scheduling Operations Specialist is responsible for supporting and coordinating relief veterinarian scheduling across American Veterinary Group hospitals through Vetcher , our internal scheduling platform. This role manages the day-to-day scheduling process, including shift requests and approvals, open shift coverage, cancellations and backfills, schedule changes, and relief veterinarian communication. The Scheduling Operations Specialist also monitors staffing trends, identifies coverage risks, supports relief veterinarian engagement and retention, and partners with hospital and operational leadership to develop solutions for difficult-to-staff markets. In addition to daily scheduling responsibilities, this position helps maintain scheduling data integrity, supports platform adoption and troubleshooting, and uses scheduling metrics to identify opportunities to improve coverage, efficiency, veterinarian engagement, and overall scheduling operations.

Compensation for this role includes a base salary plus quarterly performance-based bonuses.

Key Responsibilities

Relief Scheduling Coverage Management

- Coordinate relief veterinarian scheduling across multiple hospitals and markets using the Vetcher scheduling platform.

- Review and manage pending shift requests and approvals to ensure timely scheduling decisions.

- Monitor open shifts and proactively identify upcoming coverage risks.

- Partner with Practice Managers and Regional Directors to prioritize critical staffing needs and develop coverage strategies.

- Manage relief veterinarian cancellations, schedule changes, and backfill needs to minimize disruptions to hospital operations.

- Support urgent and last-minute coverage needs while balancing veterinarian availability, hospital needs, and cost considerations.

- Coordinate with approved relief staffing agencies when additional coverage is needed, including managing shift requests, agency communication, scheduling needs, and ensuring agency utilization aligns with company processes and expectations.

- Maintain accurate and up-to-date schedules within Vetcher.

- Assist with new hospital openings, market expansions, and other changing staffing needs.

Relief Veterinarian Communication Engagement

- Serve as a primary scheduling contact for relief veterinarians across the organization.

- Communicate with veterinarians regarding shift opportunities, approvals, cancellations, schedule changes, platform questions, and other scheduling needs.

- Build and maintain positive relationships with relief veterinarians to support long-term engagement and retention.

- Lead proactive re-engagement efforts with inactive or underutilized relief veterinarians to increase participation, strengthen market coverage, and support current and future staffing needs.

- Help connect newly onboarded relief veterinarians with available shift opportunities and support successful first-shift placement.

- Partner with Talent Acquisition to identify markets where additional relief veterinarian recruiting is needed.

- Escalate veterinarian concerns, operational feedback, or recurring scheduling issues to the appropriate leadership team.

Hospital Operations Partnership

- Pa